I booked a non-smoking Queen suite Thu-Sun via an internet. When I arrived, I was told the only rooms left were smoking standard rooms. I explained I have asthma and prone to migraines due to cigarette smoke and needed to make sure I received the room I had pre-paid for. The desk clerk was very understanding and tried to see how I could be accommodated, but when she called the manager, he stated it was not the hotel's fault and to continue with a smoking room.
I had two asthma attacks that night and literally slept at the window (what little sleeping I did). The next morning, I tried to speak with the manager (who was now at the desk). He was not open to any discussion and very rude. I could not check out and into another since I had already spent my budgeted lodging expense on this hotel.
The hallway had a smoky stench, the carpets were stained. The furniture in the room (and bath counter) had cigarette burns. The sink and toilet were badly stained. It was not a good feeling. Breakfast was cold cereal, instant grits with semi-hot water, bagels, muffins, yogurt and coffee/juice. Most of the time, the coffee was not hot (served from a thermos).
The only nice thing about this whole stay was the first desk clerk and the housekeeping lady.
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- Also Known As:
- Microtel Inn & Suites Richmond Airport Hotel Sandston
- Microtel Inn And Suites Richmond Airport
- Microtel Sandston
- Microtel Richmond Airport
- Sandston Microtel