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“Not for a non-smoker”

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Microtel Inn & Suites by Wyndham Richmond Airport
Ranked #10 of 15 Hotels in Sandston
Reviewed October 7, 2013

I booked a non-smoking Queen suite Thu-Sun via an internet. When I arrived, I was told the only rooms left were smoking standard rooms. I explained I have asthma and prone to migraines due to cigarette smoke and needed to make sure I received the room I had pre-paid for. The desk clerk was very understanding and tried to see how I could be accommodated, but when she called the manager, he stated it was not the hotel's fault and to continue with a smoking room.
I had two asthma attacks that night and literally slept at the window (what little sleeping I did). The next morning, I tried to speak with the manager (who was now at the desk). He was not open to any discussion and very rude. I could not check out and into another since I had already spent my budgeted lodging expense on this hotel.
The hallway had a smoky stench, the carpets were stained. The furniture in the room (and bath counter) had cigarette burns. The sink and toilet were badly stained. It was not a good feeling. Breakfast was cold cereal, instant grits with semi-hot water, bagels, muffins, yogurt and coffee/juice. Most of the time, the coffee was not hot (served from a thermos).
The only nice thing about this whole stay was the first desk clerk and the housekeeping lady.

  • Stayed: October 2013, traveled on business
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Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelRichmond, Manager at Microtel Inn & Suites by Wyndham Richmond Airport, responded to this reviewResponded October 10, 2013

Room was booked by hotels.com same day on arrival foe smoking single. We were sold out during the stay for all non smoking rooms. I explain you that and your husband that there was no non smoking rooms are available according to your reservation it was smoking single that you booked by hotels.com and I ask you to call hotels.com to make sure about it that you refuse and blemish hotel for it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (544)
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444 - 450 of 544 reviews

Reviewed October 3, 2013

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank ValueInvestor
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 2, 2013

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Linda B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 1, 2013

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Pete T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 30, 2013

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank John R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 26, 2013

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Lauren76
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 18, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Clayton M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Microtel Inn & Suites by Wyndham Richmond Airport

Address: 6000 Audubon Dr, Sandston, VA 23150-1332
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Sandston
Price Range: $54 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Richmond Airport 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Microtel Inn & Suites Richmond Airport Hotel Sandston
Microtel Inn And Suites Richmond Airport
Microtel Sandston
Microtel Richmond Airport
Sandston Microtel

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