I was booking online while in the car (passenger!) and it was slow on the map view, so I utilized the chat.
The Orbitz rep I booked through (first time) steered me this way instead of towards another hotel.
I had an entire list of surprises.
1 - I selected pets with my reservation and told the rep that when booking. My price & payment were supposed to include "all taxes and fees", so you will imagine my surprise when I saw the signs all around $50 for pets. If you have a pet and don't tell us, there is a $250 fee (or fine). So I got charged an extra $50. This place was the same price as the MUCH nicer holiday inn properties a few exits up. SO ticked. Ended up costing me $175 after the taxes and fees for a $100 room!!!
2 - no pool as the rep promised.
3 - room had mold in bathroom ceiling. Guess who's allergic?
4 - counter was sinking in and collapsing under fridge - prior water damage?
5 - alleged "smoke free" hotel REEKED of smoke upon arrival - AND of the overly fragranced stuff they use to cover it up.
6 - my son found a random wing nut lying around - which we discovered from taking it from his mouth.
7 - staff was nice - even about the pet policy. inflexible on that, but nice. we needed a late checkout due to exhaustion (some people in the hall woke everyone up after we finally got both kids and the dog in bed - it was a long night - but I'm sure given the paper-thin walls there are other reviews about that "screaming kid" or "barking dog" that are us... so... not throwing stones there). Made the dog jumpy at EVERY sound that happened outside our door after that.
8 - paper paper paper thin walls
9 - location - yuk. unless you wish to be able to walk onto the runway, there are probably more convenient places.
Overall just EXTREMELY disappointed with this entire stay. Microtel was a classy brand when it started almost 15 years ago (or longer?) but I don't think it's done a single renovation since then. They definitely stopped winning major awards after 2005, and I can see why.
NEVER Microtel again, and NEVER Orbitz personal booking.
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- Also Known As:
- Microtel Inn & Suites Richmond Airport Hotel Sandston
- Microtel Inn And Suites Richmond Airport
- Microtel Sandston
- Microtel Richmond Airport
- Sandston Microtel