I rented two rooms at this hotel for one night. The charge came through for two nights. It took six days to get management to take my call. Mr. Arthur Anderson, the manager, aknowledged the mistake and promised to credit my account. Three weeks and 21 phone calls later, there is still no credit, and another charge for the rooms came through again. I am now out $302 in overcharges, and an additional $270 in bank charges. Mr. Anderson seems to believe it is my fault that I have not received the credit. I finally had to call corporate, and do not yet have resolution. I have stayed my final night in this establishment.
- Official Description (provided by the hotel):
- The Hampton Inn Richmond Airport hotel is less than 1 mile from the Richmond International Airport. Offering 104 spacious guest rooms with micro/refrigerator, hair dryers, iron and boards, 32 inch flat screen TV's. Also including free breakfast, free high-speed internet, free business center, free fitness facility and indoor heated pool. Just a few miles from Downtown Richmond. A city rich in history. We loving having you here! ... more less
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- Also Known As:
- Hampton Inn Richmond-Airport Hotel Sandston