One star is too much to award to this hotel which has no concept of customer service. In my travels around the world I can safely say that I have never been treated so badly by hotel staff. I stopped at the hotel around 10pm on my way home from a conference as I was overcome with exhaustion and unable to drive any further. Sitting in the hotel parking lot, I made an internet reservation because it was cheaper than reserving through the hotel. Due to my fatigue-induced stupor, I mistakenly made a reservation for the following night instead of the current one. I was unable to reach the third party reservation company to change the date and went into the hotel to explain the situation to the front desk clerk. Rather than checking me into a room and resolving the situation with the reservation company in the morning, the clerk was unwilling to accommodate me and told me I'd have to pay for a second night. Uncertain whether I'd be refunded by the reservation company (with a no changes/no refund policy) for the current reservation, I was hesitant to pay for a second night when I had not even budgeted for a one-night stay. The clerk was unfazed by my tears of frustration and exhaustion and uncaring about my concern that I'd get into an accident driving 3 hours home. Instead he sent me on my way with nothing to show for my $95 room charge except directions and a cup of coffee. I will never stay at this or any Hampton Inn in the future and will discourage anyone I know from staying at the hotel chain. I should have stayed at Marriott as I normally do. Not only was there a lack of customer service, but there was a complete absence of sensitivity and humane treatment of a paying guest. I will always remember Hampton Inn as "The Inn without a Heart".
- Official Description (provided by the hotel):
- The Hampton Inn Richmond Airport hotel is less than 1 mile from the Richmond International Airport. Offering 104 spacious guest rooms with micro/refrigerator, hair dryers, iron and boards, 32 inch flat screen TV's. Also including free breakfast, free high-speed internet, free business center, free fitness facility and indoor heated pool. Just a few miles from Downtown Richmond. A city rich in history. We loving having you here! ... more less
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- Also Known As:
- Hampton Inn Richmond-Airport Hotel Sandston