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“Great staff. Terrible beds”

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Hilton Garden Inn Richmond Airport
Ranked #2 of 15 Hotels in Sandston
Certificate of Excellence
Manassas, United States
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great staff. Terrible beds”
Reviewed June 25, 2013

The people at this hotel were great. However, the restaurant is only open for breakfast and dinner. If you are here for meetings as I was, you better hope that the organizers provide food. The bed was the most uncomfortable place that I have ever tried to sleep.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edith K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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488 reviews from our community

Traveler rating
    270
    136
    50
    23
    9
See reviews for
122
101
32
202
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Pittsford, NY
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 19, 2013

Now that I have your attention... this hotel deserves your attention. It was a great venue for me and my son's volleyball team during the East Coast Championships!
This was my first time at a Hilton Garden Inn, and I would certainly try another! My overall experience and the great value I received for the affordable price paid - this hotel gets a 5! And I don't give out many 5's!
The hotel location was very convenient, with plenty of free parking, a few minutes to the airport and 15 minutes the convention center. It was close to restaurants and shopping.
Check-in and check-out was quick and accurate.
The staff was wonderful, going out of their way to help.
My room was clean and spacious, with nice furnishings and a work space with plenty of outlets.
The HVAC worked great and wasn't too noisy.
The bedding was just OK - not great. My feather-free room was prepared in advance.
The towels were plush. Lighting and Water pressure was adequate.
The food and food service gets a 4, but was a great value - I know, this wasn't a Four Seasons! They actually serve dinners and had a bar! WOW! And the breakfast buffet also included make-to-order items!
The public areas, pool, fitness and business centers were well maintained and brand new.
The only negative was the view from my room (#202) but hey, this is a hotel in an area right next to the airport! I didn't expect a great view.
Lastly, about the elevator thrill rides... these elevators need some fine-tuning with regard to the way they start and stop. It became quite comical during my stay, and many guests were joking and laughing about it. I mentioned it to the front desk, and I'm certain that a service call was made.
By all means, don't hesitate to stay here. Going forward, I will definitely look for Hilton Garden Inns in other cities.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durban
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 19, 2013

Nice clean facility. Close to the airport for travel. Local restaurants are limited so room service is a good option. Good workout facilities. Beds are comfortable and hotel is quiet. Staff is friendly and attentive.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brettvan12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flemington, New Jersey
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed June 19, 2013

We were there for the weekend for a wedding nearby. The area is safe, the hotel is close to other hotels in the Hilton chain, and it is clean. The room was sufficiently large and the bed comfortable. Staff is friendly and I really can not say anything negative as the experience was better than I expected from an "airport" hotel where 1 day stays are the norm.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seal Beach, United States
2 reviews
Reviewed June 7, 2013

Every staff member from the free airport shuttle driver to front desk, restaurant/bar service, and house keeping was so friendly and courteous! Lobby was beautiful and welcoming and the bed was great! On my way home to California, my flight was cancelled and I had to get on another flight late at night. I was almost tempted to go back to the hotel to spend the night and leave in the morning!

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marykatherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALINA
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 3, 2013

We stayed at this hotel on a Saturday evening. We had spent a full day walking and touring area attractions so we were tired when we arrived. We were greeted by a very energetic and friendly staff person. She grabbed us a couple of bottles of cold water and promptly checked us into our room. The room was spotlessly clean and bright. The bed was very clean and comfortable. Everything in the room was lovely. We had not had dinner so we went to the restaurant on site and had a delicious meal, again with top notch service. The next morning we had breakfast, again on site. It was an extra cost but there was everything that you could want from fresh fruit to custom made omelets. We had a great experience here!

Room Tip: This hotel was close to the airport but we were not bothered by airplane noise.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney, Texas
Level 6 Contributor
123 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 30, 2013

As with most HGI's it is clean and fresh. The thing that sets this HGI apart is the attention to detail and the quick action taken by the GM.

The only problem I had was a dirty iron (the biggest problem I find at most hotels). I told the front desk and had an email in less than an hour from the GM apologizing for the problem.

The restaurant is typical HGI, but the bartenders and waitstaff are great. Friendly and funny.

The front desk staff are friendly and helpful as well.

This is the 2nd time I have stayed at this hotel and will definitely be back.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRH-McTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Richmond Airport

Property: Hilton Garden Inn Richmond Airport
Address: 441 International Center Dr, Sandston, VA 23150-1336
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Sandston
#1 Romantic Hotel in Sandston
#4 Family Hotel in Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Richmond Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Airport Hotel Sandston

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