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“Great Location and Staff”

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Hilton Garden Inn Richmond Airport
Ranked #2 of 15 Hotels in Sandston
Certificate of Excellence
Level 5 Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great Location and Staff”
Reviewed April 12, 2013 via mobile

With the exception if the Restaraunt (ate both dinner and breakfast) this is an excellent hotel. I am a Hilton diamond and have been to many Hilton Garden Inns. The front desk service was outstanding. Room was great as was the airport shuttle. They seemed to gave their act together. The Restaraunt "American Grill" can learn from it they had a good crowd (a lot of flight cancelations ) and did an ok job, but it just didn't quite fit with the rest of the hotel. I wouldn't be surprised if it was different management. My suggestion is to definitely stay here, just don't eat here or lower your expectations.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pvb4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Airport, Manager at Hilton Garden Inn Richmond Airport, responded to this review, April 13, 2013
Thank you so much for your Feed back regarding your stay. We have shared your comments with the entire staff & all departments were glad to hear that you were satisfied with your stay except our restaurant. We deeply apologize for your restaurant experience and have done additional training from service to Food Quality so we can improve immediately.

Please keep us in mind next time you are travelling to Richmond & we will make sure you enjoy your stay & have a great experience in our Restaurant as well.

Sincerely,
Sunny Amin
Director of Operations
Hilton Garden Inn Richmond Airport, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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498 reviews from our community

Traveler rating
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    50
    23
    9
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124
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
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English first
atlanta
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 11, 2013

About 20 minutes after my family ordered dinner I was told the Chef was not going to cook my wings that I ordered. I said ok I will have something else. He then said that the Chef was not cooking anything else as the kitchen was closed. None of the food had been delivered to our table yet. We then asked for a glass of wine and was told the bar closed when the kitchen closed. I couldn't believe the staff didn't care. This place should be avoided as they don't really care about their customers.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hyponic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Airport, Manager at Hilton Garden Inn Richmond Airport, responded to this review, April 13, 2013
Let me start by saying that we are beyond embarrassed by your comments. We are extremely sorry about your experience.The level of service you received was absolutely unacceptable and should have never happened to begin with. I understand we cannot change what happened but since then we have made changes in our restaurant so our future guest have a better experience.

Once again I deeply apologize for your experience and please give us another chance in the future to show you what improvements we have made.

Sincerely,
Sunny Amin
Director of Operations
Hilton Garden Inn Richmond Airport, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manakin Sabot
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 6, 2013

If you fly out of RIC and need to park your car here this is the hotel you want to stay at. It is clean and it has all the amenities you would need. There is also a shuttle to the airport. I would strongly recommend it.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank EserT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Airport, Hilton Garden Inn Richmond Airport- Management at Hilton Garden Inn Richmond Airport, responded to this review, April 11, 2013
Thank you so much for your Great Feed back. We appreciate you taking the time to share your wonderful experience at our hotel. We value your business very much and hope to see you in the future. We have shared your comments with our entire staff as well to engerize them further and keep doing better and taking care of our valued guest.

Sincerely,
Sunny Amin
Director of Operations
Hilton Garden Inn Richmond Airport, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 2, 2013

Beautiful lobby, really comfortable rooms. Extremely accessible to the airport & Interstate. We were there for a weekend family gathering & there were a lot of us. The staff was always helpful with our needs and requests.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Airport, Hilton Garden Inn Richmond Airport- Management at Hilton Garden Inn Richmond Airport, responded to this review, April 11, 2013
Thank you so much for your wonderful Feed back. We are thrilled to read your comments and will share your comments with our entire staff. We are Glad that you enjoyed your stay with us and hope to see you in the future.

Sincerely,
Sunny Amin
Hilton Garden Inn Richmond Airport, VA
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia
Level 6 Contributor
135 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 22, 2013

This is a great hotel for traveling out of Richmond Airport. The front desk was friendly, the rooms large and clean. They provide transportation to and from the airport and you can park your car there while traveling for a fee. You can see the airport from the hotel, it's that close.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Airport, Manager at Hilton Garden Inn Richmond Airport, responded to this review, April 11, 2013
Thank you so much for your Wonderful Feed back. It means a lot to us & we appreciate you taking the time out of your busy schedule to write this response.

We are glad you enjoyed your stay and hope to see you in the future.

Sincerely,
Sunny Amin
Director of Operations
Hilton Garden Inn Richmond Airport, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 20, 2013

Hilton Garden Inn is already one of our favorite brands but every now and again we find one that exemplifies what the Hilton corporate vision is all about. Our company books 80 meeting rooms a weekend with just over 200 sleeping rooms. We know a good property when we find one! We look for Location, Quality, and Service. This HGI has it all but the staff bent over back words to make our difficult meeting the best! For every problem we encountered they just made everything fall into place! Thank You! Thank You! We will be back.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcmullins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Airport, Manager at Hilton Garden Inn Richmond Airport, responded to this review, April 11, 2013
Thank you so much for your wonderful comments about our hotel & staff. We are glad you enjoyed your stay with us and when we shared your comments with our entire staff, they were all very thankful. It means a lot to us when guest share their experiences with us and this one will definitely go in our record books & we will cherish your feedback for years to come.

Thank you again & hope to see you in the future.

Sincerely,
Sunny Amin
Director of Operations
Hilton Garden Inn Richmond Airport, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
Reviewed March 20, 2013

I stayed overnight last Sunday after being stranded at the Airport for 12 hours. It was great to have such a nice option just down the street that allowed me to relax with a nice dinner, drink at the bar and comfortable bed. The staff and quality of the property were great.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Airport, Manager at Hilton Garden Inn Richmond Airport, responded to this review, April 11, 2013
Thank so much for wonderful feedback. We Appreciate it very much & hope to see you in the future. We have shared your comments with the entire staff and they were all very happy to hear that you had a great Stay at our hotel.

Sincerely,
Sunny Amin
Director of Operations
Hilton Garden Inn Richmond Airport, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Richmond Airport

Property: Hilton Garden Inn Richmond Airport
Address: 441 International Center Dr, Sandston, VA 23150-1336
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Sandston
#1 Business Hotel in Sandston
#4 Family Hotel in Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Richmond Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Airport Hotel Sandston

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