I have stayed here for business several times but this past occasion was the first in a couple of years. I now remember why I haven't returned before this past week. The reception for cell phones/air cards is virtually non-existent inside the rooms. Due to VPN requirements, I use my air card exclusively and do not utilize the hotel Internet connection. Even sitting by the window on the second floor, I could only get intermittent standard cell signal and zero 3G/4G signal. Dropped calls were the norm on the phone as well. I would guess that the construction of the hotel is to blame, given the location of the property in the flight path of the airport. This issue is a deal-breaker for me which is unfortunate as the rest of the HGI experience here is fantastic.
The staff are very friendly and attentive. The hotel is very clean fresh both inside and out. Breakfast is standard HGI cook-to-order or buffet. It was filling and pretty tasty.
If consistent mobile phone and/or broadband aircard reception is no critical, then this is a great choice.
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- Also Known As:
- Hilton Garden Inn Richmond Airport Hotel Sandston