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“Close to airport”

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BEST WESTERN PLUS Richmond Airport Hotel
Ranked #3 of 15 Hotels in Sandston
Certificate of Excellence
Fond du Lac, Wisconsin, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Close to airport”
Reviewed September 24, 2012

I picked this hotel because I had an early morning flight and wanted to be close to the Richmond airport. It only takes about 10 minutes to get to the airport from this hotel. Very easy and well marked drive. This is an older hotel that has been some what keept up. Found out it is used by a lot of people that attend the NAS car races at Richmond Speedway. Hotel was very full that night because there was a race the next day. Even with that many people staying there that night the room was quiet and we got a good nights sleep. Rooms were spacious and clean. Beds comfortable and bathroom neat and clean. Has a very small outdoor pool behind the hotel. Although I didn't use the pool it seemed to be kept up. Breakfast was good. This hotel is good for race fans and anyone who wants to be close to the airport. It's a little hard to find because it sits behind another hotel that is on the main street. You have to look close for the hotel sign which is right next to the sign of the hotel that is in front of it. This hotel is 15-20 miles from downtown Richmond. If you're planing on doing things in Richmond you might want to look for a hotel that is closer to the city. I wouldn't recommend this hotel for more than one night if you have children. As i said there is a very small pool in the back but other than that there is nothing to do for children. I had a nice stay and I would stay there again if I ever use the Richmond airport.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, October 3, 2012
Dear Guest

Thank You for taking time out to post your experiences at our Hotel online. We all are pleased that you found everything to your liking, and also i am happy that to know that we provide Good Quailty Service to you and your travel companions. Please remember us for your future travels as we look forward to hosting you again.

Thank You
Michael Brown, GM
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443 reviews from our community

Traveler rating
    179
    158
    67
    27
    12
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154
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Snow Hill, North Carolina
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 4, 2012

We were here for one night (myself, husband and grown son) and found the hotel clean, comfortable and well worth the low rate that we a paid. We had booked in advance using hotels.com and got a super rate of $73.OO for a room with two double beds. The complimentary breakfast was better than average, offering the usual fare of breads, cereals and yogurt, but this one featured scrambled eggs, sausage, and hashbrowns. Also useful was the guest computer room and free copies so we could print maps to the sites we wanted to visit. The pool was clean and plenty of extra towels were provided. The beds were springy and comfortable, the shower had plenty of pressure and hot water. The grounds are neat and clean. The front desk staff was helpful and more than polite. For the money, this might be the best kept secret in Richmond. We had no complaints at all. Book with confidence. You wont go wrong with this one.

  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, September 7, 2012
Dear Guest

First off, let me Thank You for leaving such wonderful comments regarding your visit and stay at your Hotel. I am Happy that you found everything to your liking. Just so you know, over the next few months we will be make some small changes to our Hotel and Rooms. We will be upgrading our Televisions and Channels along with a Fresh overhaul of the rooms. I hope that you can come back and visit us once the work is done.
please know that i will be sharing your comments with the staff at our next meeting.

Sincerely
Michael Brown, General Manager
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Limerick, Ireland
Level Contributor
168 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 4, 2012

We had high expectations of this hotel based on reviews we had read.We were dissapointed.At check in I asked the gentleman in reception had he received our special requests in our reservation, he became agitated almost aggresive. He told us he did not know anything about special requests in a loud voice.
However he did offer us a choice of a room on three floors.We stayed here for two days and found maid service was careless. The staff on reception were unfriendly and grumpy.We would not stay here ever again.

Room Tip: We would not stay in this hotel again.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank ORIORDANT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, August 6, 2012
Dear Guest

Thank You so much for taking the time to leave your comments regarding your visit here at the BW PLUS Richmond Airport Hotel.
My Apologies go out to you for it seems that we did not meet your expectations. Based on your check in information I was able to pull up the recorded Video and Audio of your check in process. I must explain to you that Request are just request and they cannot be guaranteed based on a number of factors with guest that are already in house, However as the gentlemen did, we will try our best to accommodate you when available. As for your concerns with Housekeeping i again apologize, however i ask that in the future whether it be here or another Hotel, if you feel that you are not getting great service please by all means take a moment to call down to management to discuss your concerns. We like to be able to correct any and all matters while you are here rather than to wait until you have already departed the hotel. As a paying customer I know you will feel better knowing your matters was handle immediately rather than later.
Again, thank you for your time and i wish your well in your future travels.

Michael Brown, GM
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Gordonsville
Level Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 21, 2012

Clean, cheap, good shuttle, next door to Super Arby's, Mexican resturant with full bar across the street, outdoor swimming pool. We'll be back again and again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gordonsvillegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, August 6, 2012
Dear Guest

Thank you for your kind comments regarding your visit here at our Hotel. We try hard to please everyone but in certain circumstances i find that you cannot. Im so glad you found great use in our park and fly program and breakfast. We look forward to hosting your again in the near future.
thanks a lot

Michael Brown, GM
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Sewell NJ
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 9, 2012

Was in Richmond for the sesquicentennial of the Seven Days. With temperatures in excess of 100 degrees and with severe weather - the power stayed on and the A/C was wonderful! Very attentive staff. Hotel is a good value for the money - clean room, working ice machine (did I mention it was HOT?), reasonable breakfast and outside pool, good business area.

Room Tip: The high end of the first floor (130's) are right next to the outside entrance from the pool are...
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  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank CivilWarNut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, July 15, 2012
Dear Guest

Yes, this was one of the HOTTEST WEEKS on record here in Richmond and i am also glad that we all survived it. We also was one of the lucky few who did not loose power due to the many many storms and tornado warnings that week. I hope that you will be able to return to and visit us again when the weather isnt so crazy. Thanks for your review.

Michael Brown
General Manager
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Gadsden, Alabama
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 9, 2012

To get the bad out of the way first, their airport shuttle stops at midnight, so if you have a delayed plane, count on the $10 for a taxi to the hotel. I found the room perfect for traveling in late, since it was only about 10 minutes from the arrivial gate at Richmond Airport. Room was your basic Best Western, but hallways and room appreared clean, bathroom clean and hallways well lit. Breakfast was a full meal essentially with eggs, meat, cereals, choice of beverages and breakfast breads. Perfect for the quick business stop over.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BamaTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, July 15, 2012
Dear Guest

Thank You for choosing our Property for your travels. Our shuttle times are from 4:30am - 12 midnight. Unfortunately late/delayed flights which are scheduled to arrive after midnight we cannot stay and wait due to the fact that those flights have an unpredictable arrival time. I apologize for any confusion regarding the shuttle times, as for everything else I am pleased that you were Happy with the other services we offered.

Michael Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seminole
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2012

We were passing thru Richmond on a vacation and I booked this hotel online. THe staff were very nice and helpful. The room was clean an the bathroom was well appointed and cute- Our a/c worked fine and the bed was comfy. We had a fridge and micro- good neighborhood- I felt safe. We would definitely return/reccommend it.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoreenR544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review, July 15, 2012
Dear Guest

On behalf of Managememt and Staff I'd like to thank you for first choosing our property during your travels. We are happy that we were able to provide you with great, comfortable, and reliable service, We hope to see you back in Richmond soon.
Thanks again.

Michael Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Property: BEST WESTERN PLUS Richmond Airport Hotel
Address: 5300 Airport Square Ln, Sandston, VA 23150-1232
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Sandston
#2 Family Hotel in Sandston
#4 Business Hotel in Sandston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Best Western Sandston

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