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“Excellent Staff”

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Richmond Airport Hotel
Ranked #7 of 15 Hotels in Sandston
Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Staff”
3 of 5 bubbles Reviewed May 17, 2014

Only stayed here one night, but the staff members were so friendly and helpful, especially the front desk. I'd give the hotel another star if the rooms weren't so very old and dark. But the beds were comfortable and I slept well. My friend that was flying into RIC had no trouble using the shuttle to get to the hotel, and then took the shuttle to a nearby Target, which was great.

Stayed May 2014, traveled with friends
Helpful?
Thank Jaded0622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this review, May 20, 2014
Dear Jaded0622 - Thank you for taking the time to review your recent stay with us and for your wonderful compliments about our team! We value your feedback and are addressing the concerns you mentioned. We are so pleased you took advantage of our complimentary shuttle service during your stay! We hope to see you again should your travels bring you back to the Richmond International Airport area!

Shannon
Shannon@doubletreerichmond.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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471 reviews from our community

Traveler rating
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    49
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Georgetown, South Carolina
Level Contributor
159 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed May 17, 2014

I give this property an average rating but this rating is only accurate if you compare it to all hotels in general. If you are comparing this to all the other Doubletree hotels I have stayed at this one would rate poor at best. When staying at a Doubletree one expects a high end experience, unfortunately this property is in dire need of a remodel. The bathroom is in most need of a refreshing with it's half put together fixtures in the shower, to the caulk some maintenance guy smeared on the tiles. I normally go out of my way to stay at Doubletrees even if it means paying more, which I certainly did at this one, but this time I was disappointed. The only things saving this rating from being lower is the fact the staff was friendly enough and the location can't be beat if you are flying out the next morning.

Room Tip: Regrettably my tip would be to choose a different hotel.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this review, May 20, 2014
Dear Dale S - Thank you for taking the time to complete a review of your recent stay with us. We value your feedback and are addressing the concerns that you mentioned in your review. We hope to see you again should your travels bring you back to the Richmond International Airport area.

Shannon
Shannon@doubletreerichmond.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed May 16, 2014 via mobile

Stayed three nights this month. Room was comfortable and very clean. Closest to the airport. Shuttle service very convenient. Front desk agents very professional and polite. I would stay there again if I was in the area.

Stayed May 2014, traveled solo
Helpful?
Thank elenaore2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this review, May 20, 2014
Dear elenaore2003 - Thank you so much for writing a review about your recent stay with us and thank you for the wonderful compliments about our team! I'll be sure to pass them on. We're so glad you took advantage of our complimentary shuttle service while you were here. We hope to see you again soon!

Shannon
Shannon@doubletreerichmond.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg MD, United States
1 review
4 of 5 bubbles Reviewed May 16, 2014

I was a conference attendee in Richmond and very happy with the Doubletree Airport location. Easy in & out, a quick trip to the Richmond Convention Center each day (there is no traffic to speak of) and near many conveniences on the "commute" in and out of town. The room was clean and comfortable.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this review, May 20, 2014
Dear Patrica L - Thank you so much for taking the time review your recent stay with us. We truly appreciate your feedback and are pleased that you enjoyed your stay with us. We hope to see you again soon!

Shannon
Shannon@doubletreerichmond.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pocomoke City, MD, United States
1 review
1 of 5 bubbles Reviewed May 16, 2014

If you have come to expect quality from the Hilton brand, just as I have, then avoid this location. It is outdated, and worse it is filthy. They tub fixture did not work properly, the room was dirty, dirty dishes sat in the hall for the duration of my stay, and the bathroom was disgusting. I have never written a negative review about a Hilton property in the 14 years I have stayed with them, but this location is Hilton in name only.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dale C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this review, June 6, 2014
Dear Dale C - Thank you for taking the time to write a review about your stay with us. Your feedback is very valuable and we are addressing the issues that you outlined. Thank you again and have safe travels.

Shannon
Shannon@doubletreerichmond.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PALM BEACH FL, United States
2 reviews
5 of 5 bubbles Reviewed May 16, 2014

been here before and they never cease to amaze me. the staff is kind, very helpful, and undersands the needs of a weary traveler. i have spent as many as 180 days a year in hotels and this place rate among the top . thanks

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Harvey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this review, June 6, 2014
Dear Harvey K - Thank you so much for the fantastic review. We are so pleased that you enjoyed your stay with us and can't wait to welcome you back when you are in the Richmond International Airport area.

Shannon
Shannon@doubletreerichmond.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
2 of 5 bubbles Reviewed May 16, 2014

I was unwillingly put into an ADA room with the accessible shower. The upper shower head, for those not in a wheel chair, did not work. Maintenance had to use a plier to move the switch to get it to work. The condition of the shower was filthy, mold around the caulk & the shower curtain didn't contain the spray & I had a small pond on the bathroom floor. Mistake made on my billing at checkout that I had to call for them to correct. I travel for business & need to have a clean check-out bill, not several entries with corrections.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this review, June 6, 2014
Dear Tom B - Thank you for taking the time to write a review. We truly value your input. We are addressing the issues you outlined and will take corrective actions. Thank you again and have safe travels.

Shannon
Shannon@doubletreerichmond.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Richmond Airport Hotel

Property: Richmond Airport Hotel
Address: 5501 Eubank Road, Sandston, VA 23150 (Formerly DoubleTree by Hilton Hotel - Richmond Airport)
Location: United States > Virginia > Sandston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 15 Hotels in Sandston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Richmond Airport Hotel 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Doubletree Richmond Airport
Doubletree Sandston
Doubletree Hotel Sandston
Sandston Doubletree

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