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“Very nice hotel”

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Richmond Airport Hotel
Ranked #7 of 15 Hotels in Sandston
Reviewed April 8, 2014

Really enjoyed staying at this hotel. I was there on business but I would stay here again when on vacation in the area. Conveniently located to the interstate. Even though it was located at the airport, never heard any airplanes. Room was comfortable and very spacious. King bed with a sitting room. Bathroom could use a little updating. Staff was extremely pleasant and helpful.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank RoynDot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this reviewResponded April 11, 2014

Dear RoynDot - Thank you so much for taking the time to complete a review! We are so pleased you enjoyed your stay with us and I will pass along your compliments to our team. We hope to see you again when your travels bring you back to the Richmond International Airport area!

Shannon
shannon@doubletreerichmond.com

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263 - 269 of 488 reviews

Reviewed April 1, 2014

Great customer service!!! This is an older hotel without some of the amenities you might be used to in a newer hotel like lots of outlets for devices - but overall, this was a pleasant stay. The staff are very helpful and friendly and the room service meal was outstanding - best burger I've had in a while.

  • Stayed: March 2014, traveled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this reviewResponded April 4, 2014

Dear Ann M – Thank you so much for the wonderful review about your recent stay with us. We are so pleased you enjoyed your stay and the yummy burger! I’ll be sure to pass along your compliments to our team. We hope to see you again should your travels bring you back to the Richmond International Airport area!

Shannon
Shannon@doubletreerichmond.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014 via mobile

I had a power outage and so last minute decided to drive from Fredericksburg (home) to airport to catch my early flight for business. This hotel is perfectly located and puts my mind at ease. David, at the front desk was amazing... My late arrival of 1230am was so easy and efficient I almost forgot the last few stressful hours of this power outage, drive and everything. WOW people can make or break an experience and this hotel has a gem of a front desk person. The room is clean, though some of the bathroom lighting is out and is in need of some updating but nice for the purpose. I would stay again

Stayed: April 2014, traveled on business
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this reviewResponded April 4, 2014

Dear MHardyDOS – Thank you so much for the kind review and wonderful compliments about our team. We strive to provide superior service and we are so pleased you are happy with your stay with us. We hope to see you again soon!
Shannon
Shannon@doubletreerichmond.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014 via mobile

I thought I've stayed at this hotel in the past but something threw me off. Maybe the drunken lady waiting for a room at the reception?

Nevertheless, this hotel is safe, close to the airport and still can't hear the planes landing or taking off. The spacious room with sofa area and two tv's. Fridge available.

The staff was friendly but the cookie was not soft. Maybe it was too late and the cookie was already getting hard.

Not your most luxurious airport hotel but it does for a few nights near the airport and the extra space is greatly appreciated.

Thank you

Stayed: March 2014, traveled on business
Thank CecibelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this reviewResponded April 4, 2014

Dear CecibelB – Thank you for your review of your recent stay with us. We truly appreciate feedback from a valued, repeat guest. We are so pleased you enjoyed your stay and found the location convenient. We hope to see you again should visit the Richmond International Airport area again!

Shannon
Shannon@doubletreerichmond.com

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Reviewed March 28, 2014

We got there late, and the kitchen was still open, so we were able to order food. They have a shuttle to the airport every 15 minutes if needed. They will come pick you up from the airport when you come in as well, just call them, you can leave your car in there parking lot.

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this reviewResponded April 4, 2014

Dear Susan D – Thank you so much for reviewing your stay with us! We are so pleased you took advantage of our room service and our complimentary airport shuttle. We hope to see you again should your travels bring you back to the Richmond International Airport area!

Shannon
Shannon@doubletreerichmond.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

This is a very nice facility, located conveniently near the airport. When we arrived there was a beauty pageant starting and the band had all of the luggage carts tied up so it was difficult getting our bags to our room. The room was nicer than expected... very comfortable. There was considerable noise occasionally, from the elevator we suspect. Breakfast was very nice, although a little expensive. The made-to-order omelet was very nice. Dinner was good. Our stay was very comfortable and the staff cooperated with our every request.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this reviewResponded March 28, 2014

Dear Richard C - Thank you for taking the time to write a review about your recent stay with us. We are so pleased you enjoyed your stay, as well as your visits to our in-house restaurant, Wings. We hope to see you again should your travels bring you back to the Richmond International Airport area!

Shannon
shannon@doubletreerichmond.com

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Reviewed March 26, 2014

The service at the Doubletree was some of the best! From the men at the check in desk, to the servers for breakfast, everyone was friendly and helpful. It was pleasant! The rooms are a little older, but properly maintained and clean. The beds were comfortable, even the pull out couch! I would definitely come back!

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank JodyO815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon S, Manager at Richmond Airport Hotel, responded to this reviewResponded March 27, 2014

Dear JodyO815 - Thank you so much for taking the time to write a review. We are so pleased to know you enjoyed your stay! I'll be sure to pass along your compliments to our team! Thank you again and we hope to see you back soon!

Shannon
shannon@doubletreerichmond.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Richmond Airport Hotel

Address: 5501 Eubank Road, Sandston, VA 23150 (Formerly DoubleTree by Hilton Hotel - Richmond Airport)
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 15 Hotels in Sandston
Price Range: $71 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Airport Hotel 3*
Number of rooms: 160
Official Description (provided by the hotel):
Closet hotel to the Richmond International Airport. Complimentary shuttle within a three mile radius. On site restaurant. ... more   less 
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Also Known As:
Doubletree Richmond Airport
Doubletree Sandston
Doubletree Hotel Sandston
Sandston Doubletree

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