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“Great staff, clean hotel”

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Holiday Inn Express Richmond Airport
Ranked #8 of 15 Hotels in Sandston
Reviewed July 6, 2013

Checked in late, the staff was able to point me to some good food still open. Hotel was very clean, everything was as expected. Would stay again. Breakfast was typical for this brand, cinnamon rolls are the best.

  • Stayed: May 2013, traveled on business
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1  Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded July 10, 2013

Thank you for staying with us here at the Holiday Inn Express Richmond Airport. We appreciate the kind words you said. It was great to see that you enjoyed your stay and to see that the staff was helpful in many ways. We look forward to having you stay with us again in the future!

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92 - 98 of 135 reviews

Reviewed July 3, 2013

I booked this hotel (June 21) for myself and my family (wife + 4 kids) as it was midway to our ultimate destination -the Outer Banks of NC. My chief complaint is that, while the hotel looks nice enough from the outside, our particular room was outdated and downright dreary. This place needs to be updated and modernized. I don't know when the hotel was built, but the room definitely had a 70's vibe to it. Ugh. Bathroom not particularly clean either. Additionally, I requested a roll-away bed for my youngest, but it wasn't inside the room upon my arrival. When delivered, it came with NO sheets (just a really old, worn out mattress)! Nor did the pullout sofa have a top sheet. The woman working the front desk (pleasant enough and helpful) was the only person I saw behind the counter for our entire stay (where is all the help here?). Lastly, the breakfast was pretty limited and bland, while the breakfast attendant was not friendly in the slightest sense. This place is "just okay."

  • Stayed: June 2013, traveled with family
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Thank mckzach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded July 23, 2013

Dear mckzach,

Thank you for your feedback regarding your recent visit at our hotel. We are sincerely sorry to read about your negative experience you had over the room's condition and with some of its amenities. Rest assured that your comments will be reviewed by our team and take actions accordingly. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Once again, thank you for your feedback.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed July 3, 2013

3 of us stayed in a suite while fishing a bass tournament. Since I was a day behind the others I got the sofa bed and there was no way to sleep on it. They brought us a roll away and I took the mattress off of it and put it on top of the sofa mattress, no problems after that. The room was huge and in very nice condition. It had a jet tub, two ac units, fridge, microwave, etc. There was plenty of parking for our rigs and plenty of outside power. The staff was the best, everyone spoke when they met you which I thought was nice. As far as the planes, not an issue unless you were outside. Room number 301.

  • Stayed: June 2013, traveled on business
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Thank mcbasstracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded July 10, 2013

Thank you, we greatly appreciate all of the kind words that you had to say! We do apologize about the comfort of the sofa bed and we will let upper management know about it. We strive to accommodate all our guests to the best of our abilities. We are so glad that you enjoyed the suite that you stayed in. Thank you again for staying at the Holiday Inn Express Richmond Airport! We will hope to see you again during the next Bass Fishing Tournament!

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Reviewed June 28, 2013

We were to fly out of Richmond on June 26 to Chicago and on to home in Seattle, poor weather in Chicago delayed our flight for hours causing us to miss our connector to Seattle leaving us with no option but to extend our stay another night. Holiday Inn Express Richmond Airport to the rescue!

Amber the front desk clerk informed me that we were too early to check in to a room but she would see what she could do. She came through like a champ.

We don't travel that much and the whole airport, rent a car, delays, etc., was draining and frustrating.

George the shuttle driver that picked us up and drove us to a local restaurant was terrific as were all of the staff. They were helpful, friendly, and went out of their way to make sure we had a great experience. Being able to relax and catch up on sleep, and prepare for another day of airport h-e-double hockey sticks was very appreciated.

I would highly recommend the Holiday Inn Express Richmond Airport. The staff went out of their way to make us comfortable, and got us to the airport on time.

Room Tip: Avoid the room by the elevator, you will hear in throughout the night.
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  • Stayed: June 2013, traveled with family
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Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded June 29, 2013

Thank you for your kind words! We're very glad you had such a great experience with us here at the Holiday Inn Express- Richmond Airport. Our goal each and every day is to go above and beyond for our guests. We hope to see you again soon!

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Reviewed April 24, 2013

Found this hotel while internet searching for pet-friendly hotels in the Richmond, Virginia area. The online reservation process did not provide a means to identify travel with pets (some hotels only book a specific number of predesignated rooms for those traveling with pets) so I called the hotel's reservation number and booked through them. Price for two double beds was $99/night plus $25/night for our pet (very reasonable). Our daughter had a cheer competition at the Richmond Convention Center so I was hoping MapQuest was correct about the 15-minute drive from the hotel to the competition site (turns out it was). The hotel itself is quite new (located adjacent to a Holiday Inn and Hampton Inn and just around the corner from a WaWa convenient mart) and the spacious grounds are well maintained with plenty of greenery for walking the dog and ample parking. Check in took all of two minutes or so. I inquired about off limits areas for our dog and the clerk stated only to keep pets away from the dining/serving area (makes sense). Reminder--The hotel is mere minutes away from the Richmond Airport (thus, its' name) and you will hear aircraft taking off/landing (it's not too loud to be distracting) so if you need absolute solitude this is not the place for you!). Our third-floor room came with a mini fridge (with pocket freezer), microwave oven and compact coffee maker (complimentary tea and coffee are available 24/7 in the dining area as well) flat-screen TV, free wifi, a comfortable lounge chair with ottoman, desk and chair plus below-the-window mounted digitally controlled heating/air conditioning unit. The bathroom had complimentary shampoo/conditioner/lotion, hair dryer, large counter area and a single sink. Plenty of soft, absorbent towels were stocked. One seemingly insignificant item in the room was most appreciated--there was a four outlet electrical socket behind the lounge chair--was able to plug in two phone rechargers plus a computer charging cord at that single site rather than seek out another outlet. It's the little things like that that I appreciate! Wifi connection did disconnect a few times while we were using it (minor annoyance). TV had plenty of viewing options but the remote did not allow an on-screen guide view (perhaps it was user error). Turned out our bed was a bit too soft for my wife and I, but our daughter slept well. Pillows are comfortable. I didn't realize (until we were checking out) there were "blackout" curtains tucked behind the sheer curtains so the room wasn't dark enough for me while sleeping--now I know. You will hear noise from the hallways, especially if there are kids sports teams staying there with their obligatory hallway shenanigans (as there were during our stay) but we expected it so no big deal. This hotel has an indoor pool (open until 11pm), small fitness center, and business center--we were too busy/tired and didn't use any of them. Complimentary breakfast runs from 6:30 to 9:30 and includes hot options such as waffles and pancakes, premade omelets, sausage, and cinnabons. Also available are boiled eggs, a variety of yogurts, milk, fruit, cereal, juices, plus coffee and tea. All-in-all a nice selection. The exterior grounds had large green spaces for walking the dog. Be sure to bring waste disposal bags to pick up after your pet--some folks forgot to do--not cool. There are a variety of eateries within short (5-10 min) driving distance from the hotel, plus you can walk to the restaurant/lounge located within the Holiday Inn next door. For trips into downtown Richmond it's about a ten-minute drive (interstate entrance is a minute away)--weekend parking options at the convention center are many (adjacent, indoor parking ranged from $6-$8 total, with outdoor parking for $4-$5 total vs $21/day valet parking at the downtown Hilton Garden Inn. Checkout was a quick as check in (you can also request express checkout that eliminates the front-desk stop). The bill was accurate. We enjoyed our stay at this Holiday Inn Express and will definitely consider it as a prime option for return trips to the area.

Room Tip: If you have a pet, request a room nearby the stairwells--made entry/exit very convenient.
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  • Stayed: April 2013, traveled with family
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Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Champion at Holiday Inn Express Richmond Airport, responded to this reviewResponded May 1, 2013

We would like to thank you for all the kind words you said about our property. We strive to accommodate everyone’s needs to the best of our abilities, including those with pets. We understand you were here for a sporting event and didn’t get a chance to experience everything we had to offer (ex: pool, fitness center, business center etc.). We hope you get the chance to return to our property, to experience all these amenities. As we know you would enjoy them! We greatly appreciate you as a customer. Thank you for choosing the Holiday Inn Express Richmond Airport for your home away from home. See you soon!

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Reviewed April 19, 2013 via mobile

Very nice staff with fast and easy checkin and checkout. The room was very nice and clean, more space than expected. We had 2 full beds, a microwave and mini fridge, a desk with chair, as well as an upholstered chair and footstool. The pool looked very nice but we did not have a chance to use it. The continental breakfast was very nice with cereals, yogurt, fresh fruit, muffins/danishes, pancakes, biscuits/gravy, sausage, mini egg omlet with cheese, bagels, toast, juice, coffee, etc. Will stay here again if ever passing through Richmond.

  • Stayed: April 2013
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Thank Kristen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Champion at Holiday Inn Express Richmond Airport, responded to this reviewResponded May 1, 2013

Thank You for choosing to stay with us here, at the Holiday Inn Express Richmond Airport! Your thoughts are always important to us, and we strive to give our guests’ the best possible experience! We are glad we were able to accommodate your traveling needs! Again Thank you, and we hope to see you in the near future!

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Reviewed March 31, 2013

Newer hotel, modern conveniences, complimentary breakfast, friendly staff. The beds are so plush and comfortable. The rooms are tastefully decorated. Convenient location to the airport. Will stay again!

  • Stayed: March 2013
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Thank smachica03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadalPTL, Guest Experience Champion at Holiday Inn Express Richmond Airport, responded to this reviewResponded May 1, 2013

Thank you for your kind words. Your feedback is always appreciated! We strive as much as possible to keep up with today’s modern world. We look forward to seeing you back here at the Holiday Inn Express Richmond Airport!

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Additional Information about Holiday Inn Express Richmond Airport

Address: 491 International Center Dr, Sandston, VA 23150-1336 (Formerly Wingate Inn - Richmond - Airport)
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 15 Hotels in Sandston
Price Range: $127 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Richmond Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Holiday Inn Express Hotel in Richmond, VA near Richmond International Airport Come and relax with us at our prime Richmond, Virginia hotel near the Richmond International Airport. Our Richmond hotel is just one mile from the airport and offers easy access to major Richmond attractions and businesses alike. Your family will love staying at our comfortable Richmond hotel. Our hotel near the Richmond International Airport is located on Audubon Drive and offers convenient access to many Richmond attractions. The Edgar Allen Poe Museum, the Virginia State Capitol and the Science Museum of Virginia are within close proximity of our accommodations in Richmond, Virginia. Other nearby sights include the American Civil War Center and the Virginia Holocaust Museum. Business travelers can appreciate our convenient accommodations near the Richmond Airport. Our Richmond, VA hotel offers close proximity to area businesses such as Hewlett-Packard, Southern Graphics, Smurfit-Stone and Qimonda. In addition, we provide meeting space for up to 45 people, as well as business services with an available computer, fax machine, copier, printer and free high-speed, wired and wireless Internet access. While staying in Richmond, you can enjoy our amenities, which include a heated, indoor swimming pool, fitness center and a complimentary hot breakfast bar. Book your reservations now to take advantage of our great Richmond VA hotel rates. ... more   less 
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Also Known As:
Holiday Inn Express Richmond Airport Hotel Sandston
Holiday Inn Express Sandston
Sandston Holiday Inn
Holiday Inn Sandston

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