Had a great experience here years ago but we will never go back after last visit. First of all, the place smelled like a locker room. The door was open and they were trying to obviously clear out the smell.
Service was incredibly slow and inattentive. The waiter paid us little attention but would sit and converse with other tables. He was incredibly condescending and rude to his staff. He didn't welcome us, explain the specials, or even take our drink order.
We were finally served cold, tough bread. I wanted the pad Thai - had it years before and it was great. Apparently now you have to call ahead 24 hours if you want Thai. I then asked for pizza, but he said the oven hadn't been working for 4 months. I ordered a pasta dish with pancetta that was quite good although the pasta was a bit undercooked and tough.
My wife ordered a simple salad with shrimp and requested no cheese (she can't have milk products). He brought the salad back and it was covered in cheese. I had to flag him down to tell him he made a mistake, so he took the salad back and it appeared that he just briefly washed the salad, as there were obvious specks of cheese throughout. My wife then spent the rest of the meal wiping the cheese off of the individual salad pieces. Although she was obviously having issues with the returned salad, he never once checked back with us to ask us about our meal. He didn't offer anything to make up for his staff's obvious mistake. Will never return!
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