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“Conveniently located” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
Ranked #4 of 14 Hotels in Salem
Certificate of Excellence
Virginia Beach
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Conveniently located”
4 of 5 stars Reviewed June 30, 2014

This hotel is easy to get to. Although our room was not ready when we checked in (after 3PM) it was within 15 minutes. The desk clerks were pleasant. We stayed in a king suite which was roomy but the bed definitely has seen better days. I used the exercise room and the bike seat does not lock in place which should be an easy fix. Breakfast was good...a very wide selection of items.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BeachTraveler1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 7, 2014
Dear BeachTraveler,

Thank you for telling us about your visit with us. We are very happy you chose us for your hotel needs. Thank you for mentioning your bed, and the exercise room. We are very sorry that you were not completely satisfied. We will pass this valuable feedback on to our staff. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

Traveler rating
    151
    83
    27
    11
    8
See reviews for
123
66
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Any
English first
woodstock, illinois
Level Contributor
123 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

We stayed one night. The beds were comfy, room was clean. Nice hotel, the pool and hot tub were great at the end of a long day. Breakfast was great, the lady (I think her name was Christine) did a great job keeping everything stocked and fresh. Would definitely stay again.

Stayed June 2014, traveled with family
Helpful?
1 Thank Bren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Owner at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 7, 2014
Dear Bren,

Thank you for telling us about your visit with us. Thank you for mentioning the pool, and the breakfast service. We are so glad you enjoyed those things. We will pass your great comments about Christine on to our staff. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 19, 2014

All I can say is everything, and I mean everything about our stay here was absolutely perfect. And it was an easy in and out from the hotel to and from the interstate. Several good restaurants nearby too, and Salem has a nice downtown area.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 7, 2014
Dear James,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. We are so glad that you enjoyed all that the hotel has to offer. Thank you so much for your feedback. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

Hotel in Covington, VA was the closest thing to "home". It was clean, updated, safe & comfortable. It smelled fresh too. Highly recommend to others traveling to this area. It was a few dollars more than place a couple doors down but worth every penny for the overall quality

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 7, 2014
Dear Emily,

Thank you for telling us about your stay. We are so glad that you said that we are the closet thing to home. We are so glad that you were comfortable and that you felt safe. Thank you so much for your time. We hope that you will consider us again in the future

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lanoka Harbor, New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 17, 2014 via mobile

Found the room to be comfortable, smelled and looked clean. Plenty of towels, nice Bath and Body Works toiletries in room. Free wifi and breakfast. Fresh coffee and hot water for tea available at night in lobby. Outdoor pool area was nice. Hotel staff were friendly. Ask for a room facing the mountains in the back. Saved $$ using the VA travel coupon we picked up at the VA welcome center. No complaints. Would stay there again.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank 1BeachBumNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 7, 2014
Dear 1BeachBumNJ,

Thank you for telling us about your visit. We are so glad that you enjoyed what the hotel has to offer. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you so much for staying with us. We hoe that you will visit with us again soon.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Destin, Florida
Level Contributor
126 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 13, 2014 via mobile

Last night we were in the holiday inn express in lavonia, GA and it was superb. Therefore, I am comparing this one. The lighting is not adequate here, less conveniently placed plugs, and no comfy tv chair. There wasn't complimentary evening beer, wine, cheese, crackers and salsa either. But there are warm chocolate cookies. Other than that no complaints. Staff friendly, responsive and bedding relatively new and comfy. Must have been newly remodeled or maybe it is new. The price was a good deal using the coupon book we picked up at the Virginia visitor center.
Have to be a walk in and rooms have to be available.

Stayed June 2014, traveled as a couple
Helpful?
Thank travelismypassion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, July 7, 2014
Dear travelismypassion,

Thank you for telling us about your stay with us. Thank you for telling us your concerns about the lighting, plugins, and the need for more of a reception. We really value all guest feedback. It allows us to make changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 3, 2014

Very clean, comfortable beds, nice pool, nice front desk staff. Only a minor annoyance with the rates different at check-in that what we had booked on the internet (at the ihg website). But fixed at check-out with a more knowledgable staff member.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank E S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, June 16, 2014
Dear ES,

Thank you for telling us about your visit with us. We are so sorry for the booking issue that you incurred. We are glad that we could get it straightened out for you. We are so glad that you and your family chose us. We will pass this feedback on to them. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Property: Holiday Inn Express Hotel & Suites Salem
Address: 991 Russell Dr, Salem, VA 24153-3068
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Salem
#4 Family Hotel in Salem
#4 Romantic Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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