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Holiday Inn Express Hotel & Suites Salem
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Reviews (335)
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180
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11
9
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All reviewspancake machinecinnamon rollshi expressfront deskviews of the mountainssausageburger kingeggsthe breakfast areapool and hot tubbiscuitsvery nice hotelbeds were very comfortablewould stay here againfree breakfastcleaning staffno exception
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196 - 201 of 335 reviews
Reviewed September 13, 2013

We stayed 5 nights at the HIE Salem and it was a delight. The rooms are spacious and all have microwave and refrigerator. The breakfast area is especially nice the way they have the seating creating an upscale feeling. We used this area in the evening to play cards and have a glass of wine with friends. The location is close to most of the things you might need and several restaurants are close by. We especially liked that it was close to many of the best Appalachian Trail Hikes - two in particular, McAffe Knob and Dragon's Tooth. I would stay here next time I was in the area.

Room Tip: There is really no benefit to choosing the mountain side view - both sides are equally nice
  • Stayed: September 2013, traveled with friends
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Thank jwkrengel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded September 16, 2013

Dear jwkrengel,

Thank you for telling us about your stay with us. We appreciate all of our comments about the hotel. We are so glad that you stayed with us, and that we could accommodate you. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

We had a disappointing experience with this hotel. We were part of a wedding party, with several rooms booked for the wedding. My first experience with this hotel was having a evening staff tell one of my relatives that there were no rooms booked for this wedding, which was not true. When the party compared notes, they were all discussing how rude the evening staff was. Grumpy, issued extra room keys with no ID check, absent from the desk, spent time on her phone.....wee some of the complaints. We heard this staff person was relieved of her duty. For people traveling hundreds of miles for such a special event, with several booked rooms, we expected better service. When I checked in on the afternoon of Sept. 6, the front desk staff was very pleasant.....maybe she needs to do the training at this hotel!

Room Tip: There are rooms with a beautiful mountain view.
  • Stayed: September 2013, traveled with family
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Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded September 16, 2013

Dear Kathy B,

Thank you for telling us about your stay with us. We apologize for the treatment that you received. We will pass all of this feedback on to our staff. We strive as hotel to provide a clean,safe, and comfortable place to stay. We are so glad that you stayed with us during this special time. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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Reviewed September 7, 2013

Great stop after exploring Shenandoah National Park in the Blue Ridge Mountains, where we were once again treated to a close up of a black bear. We also went to the Natural Bridge with spectacular riverside scenery and wildlife with a very interesting recreated Native American village.
This hotel was a perfect stop, lovely breakfast, lovely room, great facilities all round. Strongly recommend.

  • Stayed: July 2013, traveled with family
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Thank lizziemartie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded September 16, 2013

Dear lizziemartie,

Thank you for telling us about your stay. We appreciate all of your feedback about the hotel. We hope that you enjoyed your stay in Salem. We will pass your feedback on to our staff. Thank you for staying with us. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Salem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2013

We stayed here on our way to Pigeon Forge, TN. Was very easy to get here off 1-81. Comfortable beds, but small pillows ( but we brought extra pillows) Breakfast buffet was clean and enough for our family. Restaurants within a short drive (5-10min).

  • Stayed: August 2013, traveled with family
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Thank K s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded August 26, 2013

Dear Kathy,

Thank you for telling us about your stay with us.We are so glad that you and your family stayed with us Thank you for mentioning our breakfast service. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

A nice comfortable place to stay overnight or for a week long trip. Hotel has a lounge to relax at, and the rooms are well apointed. Hotel is immediatly off the freeway exit, so it is easy to get to. Close to many places to eat as well. I would stay at again.

Room Tip: Just ask for their best rate, and they will work with you on price.
  • Stayed: July 2013, traveled with friends
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Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded August 22, 2013

Dear Jason P,

Thank you for telling us about your stay with us. We are so glad that you stayed with us, and that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you enjoyed your time in the area. We will pass this feedback on to our staff. Thanks for staying with us, and we hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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