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“Another great stay” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Salem

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Holiday Inn Express Hotel & Suites Salem
Ranked #4 of 14 Hotels in Salem
Certificate of Excellence
Wilmington, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Another great stay”
5 of 5 stars Reviewed May 27, 2013

HIE has become our go-to for accommodations due to convenience of location, value for price & consistency of service. The HIE in Salem was no different - check-in was fast & accurate, the room was in perfect order, the bed & linens were satisfactory, the parking was plentiful (and free!), etc, etc. Our only complaint about this stay had nothing to do with the hotel itself, but rather the absolute lack of consideration some people can have. Our third floor room had an adjoining door with the next suite & the guests there OBVIOUSLY had at least one very young child. One whom they let play with the joining door's lock & run around their own room very loudly until well after 11pm. Again, not the fault of the hotel, but if you don't want to risk a noisy toddler trying to break into your room at 1030pm, you might ask for a room that doesn't have the joint door.

Room Tip: Rooms on the back side of the 3rd floor have the nicest views of surrounding hills.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Eire_Dreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, June 17, 2013
Dear Eire_Dreamer,

Thank you for telling us about your stay with us. We really appreciate all of your comments. We will share them with our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that you stayed with us. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
    144
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    27
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Any
English first
phila
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 17, 2013

Staff was great, room clean and inviting. great breakfast.. we stopped on our way to tennesse we were greated with a friendly staff. we needed a place to eat the girl at desk gave a map to several restaurant.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank happyinphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, May 20, 2013
Dear Happyinphilly

Thank you for telling us about your stay. We really appreciate your feedback. Thank you for staying with us. We hope you enjoyed your time in Salem. Thank you for time. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 6, 2013

I recently had a very good experience at an HIE in Marathon, Florida so thought I'd try this HIE in Salem for four nights in April of 2013. Unfortunately, the lighting in the room that I was given was totally inadequate. Only two (very dim) light fixtures in darkly painted room, and even dimmer side lamps on the mirror in the bathroom. I called the front desk to see if they had any other rooms with better lighting (I had a fairly large amount of reading to do) and they said no. To their credit they called back shortly and offered to give me a floor lamp and to provide brighter bulbs the next day when they would be able to get them.I thanked them, and explained that I'd check out in the morning rather than endure shaving in the dark for four mornings.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank dfullert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, May 20, 2013
Dear dfullert,

Thank you for telling us about your stay with us. We are very sorry that you felt that your room was not very lit. We are very sorry for this inconvenience. We will pass this feedback on to our staff. We use all guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotels & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pleasant, South Carolina
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed April 13, 2013

We hesitate to give Holiday Inn Express any bad reviews - actually, we don't run across many of them that deserve one because we love HI Express and stay at one whenever we travel because they are top notch and rightly priced. Having said that, we have made this HI Express a half way stop for us back and forth from South Carolina to Pennsylvania and have always enjoyed our stay with a gorgeous mountain view, great hospitality and then....something happened! On our last stay in Salem, problems started when we checked in. The staff was not professionally dressed and looked sloppy with a very "ho-hum" attitude. (They should take a tip from Christianburg HI Express!) Being a Priority Club member we always request in advance to have a room away from the noise of the elevator and vending. They evidently didn't even read the request and put us in a room NEXT to the elevator. So, we went down stairs and asked about it. They weren't full up and gave us another room, but we thought it odd they didn't even bother to read the request. We had to ask for our Priority Club welcome bag. Never happened before. Usually get them when we check in. Moving on...the mcrowave was broken - shut off before food was cooked. The fridge was so noisy, we had to turn it off so we could sleep. The faux leather office chair was peeling - looked trashy. The breakfast area was totally dirty and the floors looked like it hadn't been cleaned in many days. Wasn't very appetizing. The coffee marked "strong" was very weak - who knows what the regular cofffee tasted like if that was supposed to be strong. The pancake machine produced pancakes that had black specks all over them. Who knows what that was all about. Noticed the rollers were all black where the pancakes came out. Anyway, check our review for HI Express in Christianburg - 25 miles south of this hotel. Absolutely fabulous - we won't stay in Salem again. As another note - good restaurants are a distance from this hotel. Plan to drive a ways...

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank happyinmountpleasant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, April 30, 2013
Dear happyinmountpleasant,

Thank you for being a Priority Club Rewards Member and for leaving us a feedback. I am deeply sorry for the issues you experienced with the staff's service and problems encountered upon check in. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured this will be forwarded to the appropriate departments to consider for enhancements needed at our facility.

Again, many thanks for the candid feedback and my apologies for the shortcomings.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Everything was clean and fresh, breakfast was great, wifi was quick. Front desk 4/6 - 4/7 morning checkout, I forgot her name! Stephanie?? She was FANTASTIC! Made us feel welcome, was bright and smiling and engaging. Wish I ran into more like her while traveling! I am usually a Marriott girl, this hotel could change my mind. Thanks again!

Stayed April 2013, traveled with friends
Helpful?
Thank OnthegoVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed February 26, 2013

janice is very good at what she does .she makes you feel right at home.she has the staff at tiptop shape.we have stayed here before and she and her staff are GREAT!!! she also moved breakfast up 1 hour to work with our work start time .coffee and cookies when finish working it doesn't get much better than that when you are away from home THANKS JANICE AND STAFF great times.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank drillers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, March 15, 2013
Dear Drillers,

Thank you for telling us about your stay with us. We appreciate all of your feedback regarding your stay. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your comments on to Janice. We value all of our staff members. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, VA
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed at this hotel while taking may daughter to a function at Roanoke College - very close to campus. The greeting at the front desk was the extremely welcoming and efficient. The clerk gave us a welcome bag with bottled water and crackers - an unexpected and welcome gesture. The room was spotless and beds comfortable. The free breakfast was better than most hotels' free continental breakfasts complete with bacon, scrambled eggs, and a cool machine that made fresh pancakes on demand! What impressed me most was the breakfast attendant. I came in with a cooler from my car to get some ice. She noticed and, without me asking, met me at the ice machine upstairs with an ice bucket to get ice in my cooler because it was too big to fit under the ice maker. Very attentive service. This Inn is excellent!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Celtic4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, February 22, 2013
Dear Celtic 4,

Thank you for telling us about your recent trip. We are so glad that we could accommodate you and your daughter. We hope you enjoyed your time in Salem/Roanoke. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Expres Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Property: Holiday Inn Express Hotel & Suites Salem
Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Salem
#4 Family Hotel in Salem
#4 Business Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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