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“Just off the freeway, convenient location”

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Holiday Inn Express Hotel & Suites Salem
Ranked #4 of 13 Hotels in Salem
Certificate of Excellence
Reviewed August 27, 2012

Hotels in Virginia are just different than hotels in many other parts of the country. Very few seem to have much size to them, and even fewer have multiple beds that are larger than doubles. So when you travel with a family, getting two queen beds is a real challenge. The Holiday Inn Express was one that met those requirements, so thumbs up there.

The location also worked out on our trip, which is a good thing, and the staff was friendly as well. The colors were a bit odd, but that is not really their fault - many of these quick-serve hotels are going to this strange palette these days.

Right off the freeway is typically a good spot for a hotel, and this is no exception - the only bad part is that they are located right next to a machinery supply plant of some sort. Not a lot of noise or anything, just a strange location, and when traveling you don't always want to leave things in that sort of spot. We had no problems, it was just different than the downtown area not far away is all.

Though some have reported problems with their rooms or cleanliness, we had no issues at all - great first night on our trip.

  • Stayed: June 2012, traveled with family
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Thank jayseae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded August 31, 2012

Dear jayseae,

Thanks for telling us about your stay with us. We are so glad that you stayed with us and that you could accommodate you. We appreciate all of your comments and we will pass them on to our staff. Thank you for your concerns about the plant next door. We assure you that our guest safety is our number one priority at the hotel. However thank you for bringing that to our attention. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and for future guests to the hotel. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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234 - 240 of 322 reviews

Reviewed August 14, 2012

After several short vacations and countless Fastpitch tournament weekends this summer, I have just found my favorite hotel of the entire season! This brand new property is nicely decorated, impeccably clean, and roomy enough for the whole family to spread out. We had a king leisure room which offered a king bed and pullout couch, with LOTS of space to spare.

The most ingenious design in the whole room is the shelving set into the bathroom wall where every member of the family can stash their toiletries, leaving the counter free and clear.

Although the hotel has only three stories, it boasts the largest breakfast room I have ever experienced, and it doesn't double as the lobby either!

We will definitely be back when softball tournaments bring us to the area!

  • Stayed: August 2012
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Thank LyndaWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded August 17, 2012

Dear LyndaWV,

Thank you so much for telling us about your stay with us. We are so glad that we could accommodate you. Thank you for all the comments. We will pass them on to our staff. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and for future guests to the hotel. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2012

We stayed for two nights. At check-in I asked about the maps and other items/information that came with the adventure package we had booked with our room. The woman at the desk had no idea what I was talking about even though on my printed confirmation it showed Salem Adventure Package listed under rate type and then a detailed description of what was included. After she admitted she had no idea what it was she then made no effort find out, telling me she was sorry but she didn't know what it was again. So after paying for the Adventure Package in my room rate I ended up with nothing.
The room was very clean. After one miserable nights sleep I realized our mattresses were wrapped in plastic bags. There was a mattress pad under the bottom sheet, but it was as thin as the sheet itself. The plastic bag on the mattress made it very hot. We were also disappointed to find out the television service was out for our entire stay. We will be traveling to Salem several times over the next year but will stay elsewhere. Holiday Inn Express is our usual place where ever we go, but we will skip this one.

  • Stayed: June 2012, traveled with family
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1  Thank veryblueberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

This hotel was clean, comfortable and well appointed - the choices and quality of the breakfast offerings were terrific - waffles, cereal, sausage, eggs, biscuits, toast, bagels, fruit - and more. We will definitely stay here again.

  • Stayed: May 2012, traveled as a couple
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1  Thank Donaldmay4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded August 3, 2012

Dear Donaldmay4,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel and the breakfast. We are so glad that you enjoyed this service. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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Reviewed July 29, 2012

Spent a night at this Holiday Inn Express when travel plans changed at the last moment. Found the hotel to be very clean, well maintained and quite comfortable. It was nice to stay at a hotel where the building's workmanship was evident down to the bathroom tile work at floor level. I would recommend this location for other travelers.

  • Stayed: July 2012, traveled with family
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Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded August 3, 2012

Dear John W,

Thank you for telling us about your stay with us. We appreciate your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are so glad that you stayed with us and we hope if you return to the area again, that you will stay with us.

Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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Reviewed July 18, 2012

I cannot express enough how comforting it is to have and know that Holiday Inn Express motels are going to have that consistent quality of service, safety, and cleanliness!!

This motel in Salem, VA was no exception. It was handy to refueling the motorcycle, close to the interstate highway, and was fairly convenient to nice restaurants and the quaint downtown area of Salem. It was very clean, the staff was friendly, and the breakfast as usual was delicious!

This was also a relief since this was our seventh and final night in a row at a motel on our long 2,000 mile motorcycle trip.

Room Tip: Get a top floor when you can, away from elevators and the ice machine.
  • Stayed: July 2012, traveled as a couple
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Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded July 20, 2012

Dear JerBob,

Thank you for telling us about your stay with us. We appreciate all of your comments about your stay. We are so happy that we could accommodate you. We hope that you enjoyed your motorcycle trip. Thank you for your comments. We will pass them on to our staff. They always enjoy hearing when they are doing a good job. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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Reviewed June 14, 2012

We had a room with a great view of the mountains. Our room was quiet, and comfy,but most of all clean! You must check out the pancake machine,and at night the warm cookies! We'll be back in August!!!!

  • Stayed: April 2012
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1  Thank Nancebud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 6, 2012

Dear Nancebud,

Thank you for telling us about your stay with us. We appreciate all of your comments. We appreciate them and will pass them on to our staff. We are so happy that you enjoyed the pancakes and the warm cookies. We love to make our guests happy.

Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Holiday Inn Express Hotel and Suites Salem

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Dr, Salem, VA 24153-3068
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Salem
#4 Romantic Hotel in Salem
#4 Family Hotel in Salem
Price Range: $101 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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