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“Soiled/stained sheets; hair on the sink and bedding”

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Comfort Suites Salem
Ranked #5 of 14 Hotels in Salem
Reviewed November 17, 2013

We were visiting VA Tech and all the hotels in Blacksburg and Christiansburg were sold out, so we stayed here (November 15, 2013). After getting ready for bed, we pulled back the covers and saw that the sheets were either stained or soiled. Disgusting. When we called down to the front desk and asked them to send someone up with new sheets, the young woman who answered sounded very hesitant and anxious about bringing them up (I think she was the only one on duty). I went down to the front desk, where she was helping another guest. She gave me a stack of sheets, and I brought them up myself. Unfortunately, the fitted sheet didn’t even fit the bed, but she had given us several top sheets so we made the bed up with those. There were other housekeeping problems—the sink had some stray hairs when we arrived, and there was a coverlet on the bed that had lots of hairs on it. .

It’s unfortunate because this hotel has a lot going for it. It’s conveniently right off the highway. The lobby looks very clean and the whole hotel smells fresh. The bathroom is spacious, and they had some nice touches— towels folded in a pretty design, a little “rubber duckie”, and they give you a shower cap with the toiletries.

The free breakfast has two things that are a step up from what I normally see at this type of hotel: whole fresh fruit (apples and oranges) instead of that mixed fruit from a jar, and hard boiled eggs. They also have the typical items such as toast, muffins, hot and cold cereal, yogurt, bacon and instant eggs, and one of those waffle irons where you can pour your own batter.

Regardless, I would not recommend staying here due to the serious problems with housekeeping.

  • Stayed: November 2013, traveled with family
    • Cleanliness
2  Thank praline1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this reviewResponded November 19, 2013

I'm terribly sorry about your stay with us. I can assure you this is not a norm for our hotel. We take these issues very seriously and I can assure you that these will be addressed immediately. I do understand if you don't want to give us another try but I can assure you if you do these matters will not be of a concern for you.

Thanks,
Ashley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 - 188 of 248 reviews

Reviewed November 13, 2013

When traveling with my family, we always stay at Comfort Suites, because we can put our entire family of 7 in one room. Three young kids fit nicely in the queen bed and the other two on the comfortable pull-out couch. Just wish they had told us upon check-in that we had to come back to the desk to get linens, as most CS stock the extras in the closet. No big deal, just a suggestion.

Excellent breakfast with fresh fruit and bread products, plus eggs, bacon, waffles, yoghurt, and more. Free USA today paper. Rooms very clean. Staff all seemed happy, competent, and professional. Nice pool. Lots of room to put luggage. Desk very suitable. Free Wi-Fi very fast. Most hotels either have poor wi-fi or good but costly wi-fi. Nice lighting. Lobby looks like an upscale hotel. Desk clerk very helpful for having so many things to do at once. It was her time to shine (in the midst of pulling her hair out once it settled down, I'm sure). Fresh cookies and coffee in lobby even late at night.

More than satisfied. Will return for sure. Thanks!

  • Stayed: November 2013, traveled with family
    • Value
    • Location
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1  Thank Jamie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this reviewResponded November 14, 2013

Thank you so much for letting us know how wonderful your stay was with us. I will let the front desk clerk read this so she knows how great she was. We hope you come stay with us again as we loving you with us.

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Reviewed November 10, 2013

We recently spent a week in this hotel while vising out family in Salem. The rooms are clean and spacious with a refrigerator add microwave. The staff are extremely friendly and helpful. The night we arrived all the ice machines were broke, so the front desk attendant went into the breakfast kitchen and got ice for everyone that requested ice. The breakfast is the standard fare but well stocked and maintained throughout the breakfast time. Once night during our stay a large group of children and families were there for a baseball event. The boys were running up and down the hall and making noise and again, the front desk attendant addressed the matter pleasantly with the boys in the hall. The only complaint we had was that the ice machine on our floor was broke the entire stay. The first floor ice machine was fixed the very next day. The hotel is very conveniently located near the interstate. The afternoon cookies are great and the free WIFI is a definite plus. This is the third time we have stayed here and will continue the tradition when we visit the family in VA!

  • Stayed: October 2013, traveled with family
    • Value
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Thank ksrgj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this reviewResponded November 13, 2013

Thank you so much for the great review. I'm sorry the ice machine was down during your stay. We have resolved the issue for future guests. We can't wait to have you come back. We love having guests like you!

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Reviewed October 28, 2013

Stayed here recently with family in order to tour Roanoke College. It is a great, convenient location for the college. Just a short 2mile drive away. Room was very spacious, clean and updated. The bathrooms was also spacious, but there was an issue with having hot water. There was none after the first person got theirs. Also walls in the bathroom area quite thin -- I could hear ever word the person in the room next door was saying. Breakfast had a good selection and was replenished often, however the area is kind of small. As there was also a Tech home game the same weekend, it was very crowded and difficult to find somewhere to sit and enjoy breakfast. Front desk personnel were very friendly and cordial. Overall it was a lovely one night stay, and will definitely consider staying here again when next in the area.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
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Thank VickyLynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013

Well maintained hotel. You would never know it is 5 years old. Rooms are up to the new Choice Hotel Standards with their new bedding. Staff is friendly and helpful. Breakfast Bar is standard fair with no extras. I would stay there again.

Stayed: October 2013
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this reviewResponded October 28, 2013

Thank you for the encouragement. I will share with everything. We truly appreciate your time and value your feedback!!

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Reviewed October 6, 2013

Out of all the Choice brand properties we have been staying at on this trip this was by far the best, clean, nice big rooms, great pool & hot tub, great beds, sheets, pillows and towels. Ann at the front desk is a wonderful person, Oh free cookies too!

Room Tip: Microwave & frig in room Food Lion is behind hotel, nice picnic area outback. You can park motor...
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  • Stayed: September 2013, traveled as a couple
    • Value
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Thank Sidecar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this reviewResponded October 7, 2013

Thank you so much for taking the time to let everyone know how you a wonderful stay with us. We are so happy and thankful for your response. I will pass this along to Ann as well. Hope to see you soon!

Thanks,
Ashley Likens

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Reviewed September 6, 2013

What a pleasant surprise! The outside of the hotel does not do justice to the upscale and modern decor on the inside. We were greeted at the registration desk by a friendly and upbeat clerk (I think her name was Julie). She was able to multi task without missing a beat - helping us, answering phone, and another guest almost simultaneously. The King Bed Suite was so spacious, 425 sq feet. The bath towels were plentiful and soft. Especially like the way the bath mat was folded to hold washcloth with rubber ducky. Reminded me of a cruise we took. We did not use the refrigerator, coffee maker or microwave. Breakfast was plentiful, something for everyone. The coffee was very good, choice of decaf, bold, breakfast and varied teas. I would definitely stay here again.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cssalem, General Manager at Comfort Suites Salem, responded to this reviewResponded September 17, 2013

Thank you so much for your kind words. We loved to read your response. We have posted on the wall for all the employees to see. We hope you stop by again!

Thanks,
Ashley Likens
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Salem

Address: 100 Wildwood Rd, Salem, VA 24153-2324
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Salem
#5 Family Hotel in Salem
Price Range: $80 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Salem 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Comfort Suites Salem Hotel Salem

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