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“Not what it used to be” 2 of 5 stars
Review of Comfort Suites Inn at Ridgewood Farm

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Comfort Suites Inn at Ridgewood Farm
Ranked #6 of 14 Hotels in Salem
A TripAdvisor Member
“Not what it used to be”
2 of 5 stars Reviewed April 16, 2006

My family of 5 has stayed at this property at least 7 times. Up to now we have always been pleased. The last two stays (0ct, of '05) and now we were not pleased with the service of the staff. We arrived at 10:30 and needed a fifth pillow. The front desk said that housekeeping was locked, so she located a lumpy pillow with no case for us to use. The next day I called and requested an ironing board as someone has removed the one in our room. The staff sounded disgruntled and did not produce an iron unti the next day after another phone call. We experienced little things like our room key would not work at 10pm at night. I was told that it had expired. HUH? Overall our 3 night stay will be our last at this property. They have a nice setup but seem to not want to pay staff or keep up the rooms. We visit Roanoke 3+ times a year and are loyal. We had a grim exoerience at this hotel in October and thought we would give them another try. We did and they were worse this visit.

  • Stayed April 2006
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
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    40
    11
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    6
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Buffalo, Missouri
Level Contributor
91 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed March 27, 2006

Just returned from a three night stay at this motel and we really enjoyed it. It is four miles off the interstate but easy to find. It is convienent to all of Roanoke, especially the VA Hospital and Lewis Gale Hospital. Quiet rooms--great views. I wish we had been there for the summer so we could have used the pool.
Could use better pillows and the windows in the rooms washed so you could see the views. Other than that, no complaints. I highly recommend this motel; we've stayed close to the airport and close to the interstate in Roanoke before---this was the best.

  • Stayed March 2006
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank chevybb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed December 17, 2005

We've stayed in numerous Comfort Suites over the the years and this property blows the rest away. Only thing I didn't like was the pillows. Rooms are huge, well kept and well appointed. We'll go back to this one.

  • Stayed December 2005
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank suburbantoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed June 20, 2005

Overall the room was clean, stocked, and in working order. The thing I did not like, as is many times the case with me, were the beds. Mind you, I am a little picky about beds, but I think that is the primary thing a hotel is for, sleeping. Why then, shouldn't I be. The beds in this place were not at all comforitable, and I did not get a good nights sleep, and neither did my wife or kids.

I would absolutely LOVE beyond words to describe it if tripadvisor would have an actual 5 dot review button for BED COMFORT.

Two things we need in shelter, a roof that don't leak and a bed to lie in. :)

Trust me folks, there are places to stay where the beds are as comforitable as home, and even more so. Some hotels spend $129 on a mattress for a room you pay that a night to sleep in. It should be a sin!

  • Stayed June 2005
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank mustangg2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed August 22, 2003

Clean, comfortable, large rooms. We didn't use the pool and spa, but they looked very nice. Staff was very friendly. Take home rubber ducky was a special treat for the kids. Continental breakfast was nice with lots of room for guest to dine!

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUSTON, TX
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed July 21, 2003

Very nice. Clean Comfortable Rooms - A place to rest and sleep comfortably. Courteous Staff. Would stay there again.

Helpful?
3 Thank redmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Inn at Ridgewood Farm

Property: Comfort Suites Inn at Ridgewood Farm
Address: 2898 Keagy Rd, Salem, VA 24153-7458
Phone Number:
Location: United States > Virginia > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Inn at Ridgewood Farm 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Comfort Suites Inn At Ridgewood Farm Hotel Salem
Comfort Suites Salem
Comfort Suites Hotel
Salem Comfort Suites

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