This is the 3rd year in a row that we have stayed at this hotel. Every year, the 1st weekend in October, there is a VA Goldwing Rally in Salem. First two years this hotel was 'good.' This year, it was not good. Upon arrival at 3:30 on a Thursday, we were assigned room 118. We took our luggage to the room to discover the room was 'stripped.' No sheets, no blankets, no towels, etc with door open so we concluded room was being cleaned. We took our luggage back to our vehicle and returned to desk, told the clerk about the room and she said, 'it'll be ready sometime today.' Like maybe when we're ready for bed or what? We left to attend the rally functions. When we returned at 9pm we again lugged our luggage downstairs. Upon opening the room door, we found the room in the exact same state: no linens, etc so we dragged our stuff back upstairs. When we told the clerk, she was like, 'oh, well, let me find you another room.' We were given room 307. This room was fine (it had sheets and linens so we weren't complaining.) The ice machines on all floors were not working. On Saturday, we left our room at 11am and returned at 3pm. Due to bad weather we had decided to check out early so we returned to the hotel to get our luggage. Our room had not been cleaned. We took our luggage to our vehicle and went to check out. I asked why our room had not been cleaned and the clerk stated that a 'housekeeper had called in sick.' So I guess you just don't get your room cleaned when that happens. The clerk had trouble checking us out, stating she usually only checks people in, she called someone for help and eventually we departed. The hotel is conveniently located near the LewisGaleMedical Center and is next to a Kroger shopping center.
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- Also Known As:
- Comfort Suites Inn At Ridgewood Farm Hotel Salem
- Comfort Suites Salem
- Comfort Suites Hotel
- Salem Comfort Suites