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“Paper-thin walls/ceilings”

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Holiday Inn Express & Suites Charlottesville - Ruckersville
Ranked #1 of 1 Hotels in Ruckersville
Certificate of Excellence
Reviewed March 15, 2014

We stayed here one Saturday night instead of staying in Charlottesville (our usual hotel had no vacancies due to the Syracuse/UVa game that night). The price was right and it seemed like a good choice - until it was time for bed. The room occupied above us had 2 children (squealing girls) and 2 adults staying in it ... we know this not because we befriended them but because we could hear them as though they were in our room with us. We were patient; it was early enough in the evening that there wasn't a real reason to complain. But when the noise - a constant squeal, a constant sound of several elephants jumping around - didn't stop by 10:30 that night - we couldn't take it any longer. We called the front desk and apparently they were swamped checking in others who were also unable to find rooms in Charlottesville. We waited another 30 minutes and when the noise continued, my husband got dressed and went to the front desk. She made the call to the room as he was walking away. The ceilings are so poorly insulated I could hear the phone ring, I could hear the guests settle down, I could hear the muffled voice of the person speaking to the front desk on the phone, and then after the phone call was over, the noise resumed. It was almost unbearable.
The room was clean; the beds were comfortable enough. But there is no way I could recommend staying here again - unless perhaps the top floor has better insulation and the lower floors can't be heard. Otherwise - no. way.

  • Stayed: March 2014, traveled with family
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Thank CBMKTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jillianp1, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this reviewResponded March 16, 2014

Dear Valued Guest,

I am so sorry to hear that other guests making excessive noise above you caused your stay to be less than satisfactory. Our property is newer construction and was built with double the building code required drywall/insulation so this is certainly not a regular complaint or occurrence for us. I am glad to hear the front desk responded but am sorry the guests did not comply. We hope that you will give us another opportunity to provide you with an outstanding level of comfort and service should your travels bring you back to our area. We would be happy to place you on the top floor if you prefer. Please contact us directly if we can be of any further assistance or to make any future reservations.

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Reviews (327)
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197 - 203 of 328 reviews

Reviewed March 8, 2014

We stayed just one night while visiting relatives in Charlottesville. Even though it opened seven years ago the hotel still had a new look and feel to it. Everything was clean; everything worked. The breakfast on Sunday morning included scrambled eggs and sausage. Our stay was really flawless. The location is a bit inconvenient to Charlottesville but it's located right on the main highway so it's easy to find.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank 64stuartj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2014

Depending on what you are in C'ville for, this hotel is a good ways north of the airport, which is a good ways north of town. The hotel is very well done, the rooms are spacious, beds are comfortable, the breakfast is good, and the staff is nice. What more could you want? Surpasses expectations for a Best Western.

Room Tip: I called hotel directly due to short notice and got better rate than online.
  • Stayed: February 2014, traveled with family
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Thank RichmondCav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2014

Love this hotel, we always stay here when visiting our family in the Charlottesville area, Very modern, and clean. The staff are always very friendly..Very convenient location near airport and some nice dining and shopping.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Best Western
Thank Virginia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

We stay in a lot of hotels and this is one of our favorites. Bed and bedding was very comfortable and everything was clean. There was plenty of nice size pillows. My husband and I will definitely stay at this Best Western again. The staff was very friendly and helpful.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Best Western
Thank Evelyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2014

With family in Charlottesville, we have stayed in a few places in the area. Normally we stay in a Hampton Inn, but we find the rates to be very high. So this time tried this Best Western and we were very happy we did. Hotel is very clean and we found the staff to be very helpful and pleasant. The breakfast was very good - really did enjoy the sausage links and also loved the "smaller" waffle maker. The Dunkin donuts were also a surprise! We will be traveling to the area frequently and as long as the rates continue to be less than the Hilton/Hampton chain we will definitely be back again!

  • Stayed: February 2014, traveled as a couple
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Thank jam620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jillianp1, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this reviewResponded February 24, 2014

We are so happy to hear that we were able to accommodate you at our hotel for this visit and you were pleased with your stay! We do ensure we keep our pricing competitive so we will look forward to having you as our guests again in the future!

At Your Service,
Jillian Peatross
General Manager

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Reviewed January 22, 2014

we stay here often, but this time i forgot an expensive tablet in the room when we left. I was so pleased when I called that the housekeeper had turned it in to the front desk. They kept it in the safe for me until I could return two days later to get it. The wonderful staff saved the day!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Virginia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Charlottesville - Ruckersville

Address: 5920 Seminole Trail, Ruckersville, VA 22968-0900 (Formerly Charlottesville Airport Inn & Suites)
Phone Number:
Location: United States > Virginia > Ruckersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Ruckersville
Price Range: $108 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Charlottesville - Ruckersville 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the new 100 percent non-smoking Holiday Inn Express & Suites in Charlottesville - Ruckersville. We are conveniently located on Route 29, four miles north of the Charlottesville Albemarle Airport (CHO). With our location being 14 miles north of Downtown Charlottesville, we offer a quiet setting off the highway. Leisure guests will find the Holiday Inn Express and Suites Charlottesville - Ruckersville near popular area attractions: Thomas Jefferson's Monticello, James Madison's Montpelier, Shenandoah National Park, Monticello Wine Trail and the University of Virginia. Share the spirit of the Cavaliers at Scott Stadium or catch a concert at John Paul Jones Arena. As a guest at our modern hotel near Charlottesville, enjoy convenient amenities including free breakfast, on-site parking and Wi-Fi with every stay. Our hotel also features a 24-hour fitness center, business center and seasonal, outdoor pool. ... more   less 
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Also Known As:
Best Western Plus Charlottesville Airport Hotel Ruckersville
Best Western Plus Charlottesville Airport Inn And Suites
Best Western Ruckersville
Ruckersville Best Western

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