My husband and I arrived at this hotel for a two night stay. The room was spacious, clean and quite comfortable. When we retired for the evening we put a "Do Not Disturb" sign on the door and removed the sign the next morning (approximately 10:30 a.m.). We left for the day and came back around 4:00 p.m. to find our room not cleaned, the bed was not made, no clean bath towels and the garbage still in the cans. When my husband called downstairs to the front desk, he was told that housekeeping had left for the day, and that we did not remove the "Do Not Disturb" sign. When my husband told the clerk that we absolutely took the sign off the door, he was then told the cleaning staff signed off on it. To make things worse, when he asked for towels and soap, the desk clerk told him to come down and get it. Approximately 45 minutes later, the maintenance man did bring up towels and soap. It would not have bothered me so much, if they only apologized and not insinuated that it was our fault. Not good customer service at all and I will not be returning to this hotel.
- Official Description (provided by the hotel):
- Welcome to the new 100 percent non-smoking Holiday Inn Express & Suites in Charlottesville - Ruckersville. We are conveniently located on Route 29, four miles north of the Charlottesville Albemarle Airport (CHO). With our location being 14 miles north of Downtown Charlottesville, we offer a quiet setting off the highway. Leisure guests will find the Holiday Inn Express and Suites Charlottesville - Ruckersville near popular area attractions: Thomas Jefferson's Monticello, James Madison's Montpelier, Shenandoah National Park, Monticello Wine Trail and the University of Virginia. Share the spirit of the Cavaliers at Scott Stadium or catch a concert at John Paul Jones Arena. As a guest at our modern hotel near Charlottesville, enjoy convenient amenities including free breakfast, on-site parking and Wi-Fi with every stay. Our hotel also features a 24-hour fitness center, business center and seasonal, outdoor pool. ... more less
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- Also Known As:
- Best Western Plus Charlottesville Airport Inn And Suites
- Best Western Plus Charlottesville Airport Hotel Ruckersville
- Best Western Ruckersville
- Ruckersville Best Western