Poor check in quality. Bad processes. Poorly trained check in people. Not ready for a heavy weekend. Shift change did not account for possible heavy check in and no assistance offered to people waiting for check in. Process included clerk having to go elsewhere to make copies of credit cards.
- Official Description (provided by the hotel):
- Welcome to the new 100 percent non-smoking Holiday Inn Express & Suites in Charlottesville - Ruckersville. We are conveniently located on Route 29, four miles north of the Charlottesville Albemarle Airport (CHO). With our location being 14 miles north of Downtown Charlottesville, we offer a quiet setting off the highway. Leisure guests will find the Holiday Inn Express and Suites Charlottesville - Ruckersville near popular area attractions: Thomas Jefferson's Monticello, James Madison's Montpelier, Shenandoah National Park, Monticello Wine Trail and the University of Virginia. Share the spirit of the Cavaliers at Scott Stadium or catch a concert at John Paul Jones Arena. As a guest at our modern hotel near Charlottesville, enjoy convenient amenities including free breakfast, on-site parking and Wi-Fi with every stay. Our hotel also features a 24-hour fitness center, business center and seasonal, outdoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Charlottesville Airport Hotel Ruckersville
- Best Western Plus Charlottesville Airport Inn And Suites
- Best Western Ruckersville
- Ruckersville Best Western