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“Conference with Kids!” 5 of 5 bubbles
Review of BEST WESTERN PLUS Inn at Valley View

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BEST WESTERN PLUS Inn at Valley View
Ranked #5 of 40 Hotels in Roanoke
Certificate of Excellence
Mechanicsville, Virginia, United States
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Conference with Kids!”
5 of 5 bubbles Reviewed August 5, 2014

Had to take students to a 4 day conference in Roanoke. We were trying to stay at the Roanoke Conference Center but they were booked. Wound up here. Was the best place to be with students. Although on the small side in comparison to the conference center, made it easy to check on kids when at the hotel. Had all the amenities one would expect including a fridge and microwave! The staff were AWESOME! We had to commute to the Hotel Roanoke for competitions etc. and had a shuttle bus bring us. Everyone was so nice. Good breakfast included with room. Highly recommend this hotel.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, August 12, 2014
Chris,

Hello there!!

Glad to here you all made it home safely. We enjoyed having your group here so very much. I love the Hotel Roanoke too so in comparison, we are small. But we're personable aren't we? We DO care about each one of our guests.

Do you think you will be coming our way again next year? I hope so.

Let me know and I'll take care of the arrangements.

Thank you for the review,

Lori Womack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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992 reviews from our community

Traveler rating
    550
    277
    106
    33
    26
See reviews for
326
316
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157
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Naples, United States
1 review
4 of 5 bubbles Reviewed August 1, 2014

Staff were very friendly and helpful. I had mechanical problems with my car and had to extend my stay. They were able to accommodate my family even though the motet was maxed out because of a regional baseball championship in town. Great location: close to airport, nearby shopping center and many close places to eat. I'll be staying there this coming week.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Raymond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, August 12, 2014
Mr M,

Oh, yes. I trust you made it home ok. Once in a while we get a stranded motorist that seeks comfort and assistance with us. We're glad to help anyone in that situation. We're glad we could help you.

Thank you for leaving a review about us. We appreciate your feedback.

See you again?

Lori Womack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, Pennsylvania
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed July 31, 2014

This is a very well taken care of property, Guest rooms are quite comfortable, and the rates are reasonable. Location is near restaurants and shops. The continental breakfast is well maintained and the food choices are good.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank editor75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, August 1, 2014
PA friend! Hello!

Thank you for giving us such a kind review. We've been very busy these days with summer travelers....and we love it! It's why we're here.

Take care and please come back and see us.

Lori Womack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed July 24, 2014

We were traveling south along Blue Ridge Parkway and this hotel was close by to spend the night.
Comfortable beds, clean room, adequate breakfast (included). Room has refrigerator, microwave and coffeemaker. Free Wi-Fi. Free USA Today newspaper.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MargaretS07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, July 30, 2014
Margaret,

Well, that just about covered it. I'm glad you enjoyed your stay and hope you loved the Blue Ridge Parkway trip as much as we do.

Please come back and see us the next time you're down here from Bal'more!

Go Orioles!

Lori Womack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 22, 2014

My wife mistakingly booked tomorrow's date at hotels.com instead of today's and we could not change booking ourselves. Skyler at the front desk was very helpful as we had only a Swedish mobile (would cost a fortune) and phoned hotel.com on our behalf and fixed everything for us. It took her some 15-20 minutes but finally everything was OK. She really saved my wife's mood and our family happiness.
Rooms are quite spacious and has everything one needs. Judging by the information we have here breakfast should be good too. Parking is included.
Quite a bargain for the US$ 130 we paid.

  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Djerdapmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, July 30, 2014
Here's another review about Skyelar. (Geesh, I hope she'll be okay to work with now...she might get an ego! LOL!!) She is awesome...for sure.

Thank you for staying with us. I trust the breakfast turned out to be nice as well.

Be safe in your travels,

Regards,
Lori Womack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United States
2 reviews
4 of 5 bubbles Reviewed July 21, 2014

The guests with the BB tourney were horrible. I don't hold the staff responsible for the unruly kids but I would have asked them to behave or leave. Once. But I know that you have to be polite but the other guest deserve that relaxing experience as well. Those chaperones weren't doing their jobs either.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Christopher C. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, July 30, 2014
Chris,

Congrats to the newlyweds! And thank you for emailing me at teamlori@yahoo.com. I was on vacation during the Commonwealth games, but of course I was told that a team was absolutely unruly. I understand that the staff and manager on duty had to constantly try to control them.

But you'll be happy to know that I received a letter from the coach profusely apologizing for their actions. It seems that the girls were super excited and the adults underestimated the need for the amount of chaperones.

Your group was extremely kind about the whole thing and we appreciate that. Taking that team again next year is something that will have to be seriously thought about. We don't want our other guests to be inconvenienced. I'm so sorry.

Thank you for your review,
Lori Womack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake Beach, Maryland
Level Contributor
342 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed July 18, 2014 via mobile

The hotel attendants were super nice and the hotel was very helpful with finding a room for our dog. The room was in good condition and very clean. There was a very nice pool but we didn't get a chance to use it.

Stayed July 2014, traveled with family
Helpful?
Thank GRWLR51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, July 30, 2014
We LOVE doggies!

It was our pleasure to find your a room. For our guests reading this thinking of bringing your pet...just a few pointers:

We only accept dogs...no cats, iguanas, lions, elephants or snakes please.
We only have five rooms designated for pets. Please call ahead because they fill up nearly every night.
We deep clean our pet rooms after each check out so we do charge a cleaning fee of $25 NON-Refundable for one dog. And additional $5 for the second dog.
Our limit for dogs is two

Hope that helps!

Thank you for your review!

Lori Womack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn at Valley View

Property: BEST WESTERN PLUS Inn at Valley View
Address: 5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Roanoke
#3 Romantic Hotel in Roanoke
#4 Business Hotel in Roanoke
#4 Family Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Valley View 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western

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