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“Wonderful Staff”

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Best Western Plus Inn at Valley View
Ranked #8 of 40 Hotels in Roanoke
Certificate of Excellence
Underhill, Vermont
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wonderful Staff”
Reviewed December 24, 2013

This hotel was a bit tricky to find, but well worth it once we arrived. Our room was clean, the pool great and breakfast was good. There was some sort of maintenance going on in the morning and when I called the front desk they took care of the problem right away. The staff at this hotel is what makes it outstanding!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mommavt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review, January 2, 2014
Thanks for your review. I am pleased you enjoyed your stay with us.
I'm sorry you were disturbed by noise. We are in the process of making some upgrades, such as a new and enlarged breakfast area, a new exercise facility and a new guest laundry. We try to make sure no work is done during times that would affect our guests, but if it does, we will take prompt action to have it stopped.
Please visit us again soon to enjoy our new upgrades.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,063 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
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English first
Grundy, United States
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 18, 2013

Nice rooms, fair prices, nice staff, as good as anywhere else you can stay unless you are able to stay at a high end location. I can't afford those places so I can't really say what difference in money equals in comfort. A room is just a place to sleep and if it is cool/warm and clean and comfortable what more can you ask for?

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Harold W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review, December 20, 2013
Thanks for your comments concerning your recent stay. We pride ourselves in offering a product that is quite comparable most of our other local hotels, yet is a much better price value. I am pleased you relax this as well and continue to stay with us.
We all look forward to seeing you again and being able to offer you a clean room and friendly service.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wytheville, VA, United States
Level 2 Contributor
6 reviews
Reviewed December 15, 2013

Very nice hotel. clean. Convenient to shopping and to hospital and doctor's offices. Staff very friendly and helpful. gave us excellent info on restaurants nearby and directions.Breakfast selections very good. The lobby needs automatic doors to help getting the luggage carts in and out of the hotel. Room faced highway but traffic noise was at a minimal. It was raining and calling for sleet possible freezing rain,when we were getting ready to check out. We could see the traffic moving without any difficulties. Coffee available in the lobby or can make you won in the room.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Hope R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review, December 20, 2013
Thanks so much for your recent visit and for sharing your comments.
I am pleased your stay was enjoyable. We are in the process of making some changes to the hotel which include enlarging the breakfast area, adding an exercise facility and upgrading our automatic lobby doors. I hope you will visit us again soon to enjoy our upgrades.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, ON
Level 6 Contributor
292 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed December 11, 2013

We found this property after driving for eleven hours from Ottawa, Ontario. Our welcome was warm and friendly and check-in was speedy. We had a king room on the ground floor. The room was very clean and spacious and well appointed with fridge, microwave, 32” flat panel TV and safe. A generous supply of bathroom amenities were provided especially towels and good sized soap bars. The hotel is nicwely situated away from but convient to I 581 so there was no road noise. Unfortunately, I’m a light sleeper and I found the in-wall HVAC too noisy so left it off.
A better than expected breakfast was provided in a large room on the third floor.
The one annoyance was the unexpected surcharge for the safe. This fee can be reimbursed on checkout if requested.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review, December 12, 2013
Thanks so much for staying with us. We are happy to serve our neighbors to the North.
I am pleased your enjoyed your stay and shared your comments with others. I hope you were not charged for the safe, as we discontinued that charge back in the summer. I will review your bill and the computer posting codes to make sure it is not charging our guests.
I hope you will visit us again soon should you travel through the beautiful Roanoke Valley.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2013

I am a frequent guest at this property, usually for 3-4 nights at a time.
The staff is excellent and friendly (easily this hotel's most valuable asset).
The facilities and decor are adequate for the price point. Recent upgrades are noticed and appreciated.
The technology options are severely lacking for anyone who needs reliable internet access. I have not found a room (despite several requests) with a wired connection and wifi is spotty and intermittent no matter the location of your room.
After the "givens" of a hotel stay (clean and secure room), reliable internet access is the most necessary amenity in a hotel in 2013 and this property does not provide it in a useable way.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JCMBTRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review, December 12, 2013
Thanks for being a return guest. I am pleased you continually decide to stay with us. I apologize for the difficulty you have with the internet. I will have it looked into immediately to ensure all equipment is working properly. I hope you will continue to visit us when you are in the Roanoke area.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, United States
1 review
Reviewed December 7, 2013

This is the only hotel I will use when i'm in Roanoke. The employees are all friendly, the hotel is clean, the rooms are clean and spacious, its also in a great location. Close to the airport, great resteraunts and shopping

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Terri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review, December 9, 2013
Thanks so much for your review.
We do have a wonderful location this time of year as the area's largest shopping complex, Valley View Mall is within walking distance. (But you might want to drive so you don't have to carry your purchases).
I am pleased you enjoyed your visit with a clean room and friendly staff. I hope you will visit us again soon.
Happy Holidays!
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Covington, United States
1 review
Reviewed December 5, 2013

We had a late Dr. appointment on Tuesday in Roanoke, weather was lousy pouring down rain and fog, decides to stay overnight and do some Christmas shopping the next day. Hotel was really nice, close to shopping mall and lots of good resturants. Staff was really nice and helpful, would stay there again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Fonda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review, December 9, 2013
I hope everything went well with your Doctor's appointment. Thanks for staying with us and enjoying the hotel and nearby shopping. Hopefully you were able to mark several things off your Christmas list.
We hope to have you visit us again.
Happy Holidays!
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Inn at Valley View

Property: Best Western Plus Inn at Valley View
Address: 5050 Valley View Blvd NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Roanoke
#4 Family Hotel in Roanoke
#4 Business Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Inn at Valley View 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
This Best Western Plus hotel is conveniently located at Valley View Mall with easy access to I-81, I-581 and the Roanoke/Blacksburg Regional Airport. We offer a fitness center, guest laundry and a deluxe free breakfast. Call today to reserve your room. ... more   less 
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Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western

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