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BEST WESTERN PLUS Inn at Valley View
Ranked #7 of 40 Hotels in Roanoke
Certificate of Excellence
A TripAdvisor Member
“Awesome”
5 of 5 bubbles Reviewed November 15, 2013

I truly enjoyed my stay at the best western Plus. The staff was very friendly and helpful. The room was very clean with a very comfortable bed, and recliner. Great selection for breakfast and very good. I don’t stay in many hotels but this was one was by far the best ever. You felt welcomed as the staff always greeted you as you entered and would make conversation with you! Great experience and I will return.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, November 20, 2013
Thanks for sharing your comments.
I am pleased your stay was comfortable and enjoyable. I will pass along your kind words to the entire staff.
I hope you will visit us again soon.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,033 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Topeka, Kansas
Level Contributor
142 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 bubbles Reviewed November 13, 2013

I want to start by saying that the gentleman taking care of the breakfast area this morning was the best I have seen in a few years. Refilling coffee cups, keeping everything stocked, very nice and polite and ready to help make sure you can find anything you need.
The selection at breakfast was pretty good, with scrambled eggs, biscuits and gravy and some breakfast burritos as well. Then of course all of the normal continental stuff such as waffles, cereal, breads and condiments. The breakfast area is very small and really only seats about 8 or 10 people. They did accommodate our group the day before by setting up breakfast in a meeting room on a different floor.
The room was nice with flat screen tv and the lounge chair is very comfortable. I fell asleep in it every time I sat down. My door lock was not quite working correctly so I always had to play with the key to get it to work, and one of the keys never did work on the room.
The front doors are broken and won't shut so the lobby entry was very cold. They had signs on them and signs that some maintenance had been done, but in the two nights I didn't see anyone actually doing any work. Hopefully they are getting the repairs done.
The pool is an indoor pool but very small.
This hotel would rank higher for me if in fact I would have either seen the maintenance being done. Until then the best I would have given them was an average.

Room Tip: They sent us to the fitness center at Comfort Inn next door. I guess they are co-owned?
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkrug10042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, November 14, 2013
Thanks for your comments concerning your recent visit. I am pleased your room was clean and comfortable. Those chairs do tend to make you fall asleep. They are like sitting on air!
We are in the process of enlarging our breakfast area and creating an exercise facility. Those projects will be completed over the winter months.
The lobby doors are indeed broken and unfortunately, not repairable. New doors have been ordered but will take about 5-6 weeks to be manufactured and installed. Our new doors will be a bi-fold type that will give our guests more room to enter and exit.
Thanks again for sharing your comments.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, SC
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed November 11, 2013

Good price for Roanoke area. Very nice staff. Decent room. Comfortable bed. Great breakfast selection. Especially enjoyed the breakfast burrito. My only complaint is that the breakfast area is too small. Heated pool adjacent to the lobby....helpful if one has kids.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsd35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, November 14, 2013
Thanks for your review of your recent visit. I am pleased your stay pleasant and you enjoyed our breakfast bar selections.
Our breakfast room is going to be enlarged over the winter months and expanded to allow our guests more room to enjoy an appetizing start to the day. Please come back soon to see our addition.
Thanks for staying with us!
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 9, 2013

My wife and I stayed here twice last week on our way to and from Tennessee from Pennsylvania. The main reason we picked this was that they allowed dogs, and finding a place to stay when traveling with our yellow lab is very difficult. We found the Best Western Plus to be very nice, great indoor pool, clean, and the rooms were nice sized and well furnished, and it was surprisingly quiet even with a highway nearby. The staff were extremely friendly which we appreciated. The only negatives I can think of were the heater fan was a little noisy, and when using a GPS it is a little difficult to find. We would definitely stay here again.

Room Tip: If traveling with a pet ask for a room near the rear door. There's a convenient trash can on th...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, November 11, 2013
Thanks for visiting us again. We appreciate your visits as you travel I-81.
I am pleased both of your stays were enjoyable and your lab felt at home as well. A clean and comfortable room always makes a long drive much more tolerable.
GPS directions can be a little tricky with the way the mall roads are laid out, but give us a call at the hotel (540-362-2400) and we will be happy to give precise directions.
We look forward to seeing you again.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hot Springs, Virginia, United States
2 reviews
5 of 5 bubbles Reviewed November 8, 2013

Had a much needed "ME" weekend. Took my sewing machine and knitting needles and NOOK. Enjoyed a dip in the pool! Great stay. Enjoyed a great breakfast before I set out for a little shopping. I felt very secure when returning to the hotel after dark.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, November 11, 2013
Deborah C,
Thanks for your review. I'm sure it felt good to get away and have a little "me" time. I hope the crowd at the mall didn't run you over. Looks like folks are already starting their Christmas shopping. The mall has been quite busy lately.
Please join us again for some relaxation and shopping.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed November 7, 2013

Stayed here on a multi-day motorcycle trip. I picked it due to the reviews and it's location. The hotel is aged and has that "bottle fresh" smell in places, but my room was very clean, everything worked fine, the bed was comfortable and the staff was super friendly. The breakfast is one of the best you'll find for free and they have a complementary shuttle should you not want to drive or walk to a restaurant. On that subject, there is an Applebee's, Longhorn, Ruby Tuesday, Olive Garden and Chinese restaurants within easy walking distance. Motorcycle friendly parking, good location, convenient eats and nice people.

Room Tip: I had a 2nd floor room and it was very quite.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ncroadtoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, November 11, 2013
Thanks for your review. We have a lot of motorcycle riders stay with us and we love having you. We offer a wash station to help keep you bikes looking good and our location is perfect for travel up and down the interstate of Blue Ridge Parkway.
We are situated in Valley View Mall shopping complex and there are many restaurants, theaters and lots of shopping within walking distance or take advantage of our FREE shuttle service.
We hope to see you again soon.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia, United States
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 6, 2013

A year or so I stayed at this hotel and it wasn't a great experience for me. The review I wrote was too harsh. America is the land of second chances, so since it was close to where I needed to be, I decided to give the Best Western Plus another shot. Boy am I glad I did! The staff was absolutely fantastic. The room was clean and comfortable. Anytime you make the trip to Roanoke, I highly recommend staying there. It is a better value than a lot of more expensive hotels in the area, and the location is good.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at BEST WESTERN PLUS Inn at Valley View, responded to this review, November 7, 2013
Mark C.
Thanks for giving us a second chance and for sharing your comments. I am glad we lived up to your expectations this go around. We will work very hard to insure you, or any other guest doesn't have a bad experience at the Best Western Plus.
I hope you will visit us again when you return to the Roanoke area.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn at Valley View

Property: BEST WESTERN PLUS Inn at Valley View
Address: 5050 Valley View Blvd NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Roanoke
#4 Business Hotel in Roanoke
#4 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Valley View 2.5*
Number of rooms: 84
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Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western

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