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“Exceptional Service” 5 of 5 bubbles
Review of BEST WESTERN PLUS Inn at Valley View

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BEST WESTERN PLUS Inn at Valley View
Ranked #5 of 40 Hotels in Roanoke
Certificate of Excellence
Level Contributor
2 reviews
“Exceptional Service”
5 of 5 bubbles Reviewed November 27, 2012

We traveled during Thanksgiving week and found the Inn was very comfortable and clean. The staff was very polite (southern style) :) which we appreciated so much! We can recommend the Inn to anyone who would enjoy a nice place to stay. We will return!

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank VIRGINIA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Virginia,

Thanks for the great review!! I hope you come back and see us again soon! You make our jobs so easy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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992 reviews from our community

Traveler rating
    550
    277
    106
    33
    26
See reviews for
326
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Jacksonville, Florida
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed November 27, 2012

The hotel was right off the highway and it was clean. The pricing was odd. I got an online deal, but in person the price was cheaper. That made no sense. The breakfast is not great. the eggs and biscuits --just skip them they were cold. The place was fine for one night had a microwave and mini fridge in the room.

Room Tip: If you have a pet it is $25 fee
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  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jacrens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Oh no! Cold eggs? YUK! Thank you for letting us know though. We've had a little trouble with one of our chafing dishes, but hopefully that won't happen again. Hopefully we'll see you again when you travel north again (not until it warms up in Virginia I'm sure).

Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

This was a great place to stay. We chose a Romantic weekend package that they had and the hotel did everything they said they would. The hotel was spotless and smelled clean. When we arrived we had flowers in our room, a box a of chocolates, and a bottle of cider. Everyone was extremely nice and very quick to help with anything you needed. Breakfast was brought to our room every morning. Their customer service was excellent. We worked with Dante and Jackie and both of them gave great customer service. The hotel is close to shopping and many restaurant choices to choose from. They also gave a gift certificate from Carraba's and the food was excellent as well. We had late check out and that allowed us to relax and take our time.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Jennifer,

We loved having you both here! We're so glad you had a good time.

There are other packages on our website as well. bwroanoke.com is the site to go to for more information on outstanding opportunities to save money!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

This trip could not have been better! I booked our reservation with Tim in Sales he was phenomenal. He asked questions to find out our likes and dislikes as well as left a welcome packet for things to do in town. When we checked in we were greeted by Dante who was thorough and kind. He truly made our arrival memorable. We stayed in rm 306 it was exactly like the pictures! The rubber ducks are so cute! The staff truly made the difference, as there are multiple hotels in the area. The following day Jackie greeted us with a warm friendly smile. She suggested we take an 8 mile ride to an overlook and boy was it worth it!! The views were exquisite. She took the time and printed out directions, as well as told us about market street, which had dozens of outside vendors which was a treat. The entire trip was great... The location, the prices... and definitely the service! Will stay again. If your debating on staying DON'T... you will not be dissatisfied.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Josh and Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Josh and Tammy....you should do a commercial for us! We couldn't have said it better ourselves! Thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 21, 2012

This is a very clean, neat and safe feeling hotel. Everything was spotless. This hotel will not disappoint, staff was very helpful. Breakfast was a little sad, but plenty of other location nearby to eat at! 8 days on the road, best hotel entire trip.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary20121235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
Mary,

Thank you for the kind words. Looks like we need to work on our breakfast. Your wish is our command. Thanks for the feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonestown, Pennsylvania
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

At our arrival the front desk clerk (Dante) was by far the most helpfull receptionist we had the pleasure of meeting ( and beleive me we did get great welcomings at other properties but Dante # 1 ). This property has the best housekeeping seen in many years ( I managed hotels for 30 some years and think I know what importance housekeeping is for a property)...even the air vent was clean!!!!. The corridors were clean also. The decor is sober and pleasant. Enough carts at reception for your luggage ( 3 trolleys). The pool is clean and warm but not boiling. The comp breakfast was best western`s norm. The beds will need a change in the near futur but are still confortable, the triple sheeting is somewhat upgraded . The bathroom amenities and linen are superior to a best western standard. All in all the best hotel on this trip !

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank philippe22_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review, January 16, 2013
You're hired! :-)

Thank you for the kind words. Dante is a superb desk clerk. All of our staff is the best of the best in Roanoke. I'm very proud of them. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
1 review
5 of 5 bubbles Reviewed November 17, 2012

Recently stayed here for a night because travel plans would have me arriving the night before I could move into my apartment. It was super easy to get here from the Roanoke Airport, and John the front desk clerk was really friendly and efficient despite juggling 3 different things at once. The room was very spacious and tastefully decorated and it was wonderful being able to collapse onto that comfortable kingsized bed after a long day. The little duck that accompanied the toiletries was a really cute touch. :) As much as I wanted to linger, I left early the next morning (after enjoying the included breakfast) where John again helped me with checkout. No complaints during my short stay, and if family/friends ever need a hotel in the area, I'll definitely recommend this location to them.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn at Valley View

Property: BEST WESTERN PLUS Inn at Valley View
Address: 5050 Valley View Boulevard NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Roanoke
#3 Romantic Hotel in Roanoke
#4 Business Hotel in Roanoke
#4 Family Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Valley View 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western

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