Our flight was cancelled due to "mechanical" issues and were forced to stay the night unexpectedly (no reservation).
I called Mary (Asst. Mgr) and she took care of everything. She arranged for our pick up from the airport with the courtesy van. She also informed me that since I had such an early flight in the morning (5a), it would be best to set up a taxi cab ($8). It sure was cheaper than renting a car for the night.
Upon arrival, everything was set and ready to go. Sandy took care of everything and gave us a quiet location room since she knew we would be getting to bed early. She also provided some excellent choices, recommendations, and coupons for dinner!
In the morning, Valerie gave us our morning wake-up call and informed that she would take care of the taxi cab. Upon check-out, she had already printed out the receipt and made checking out really easy.
Based on the service that was provided here, I would recommend this hotel to anyone traveling thru the area.
We were not able to enjoy the Free HOT Breakfast since we left so early.
- Official Description (provided by the hotel):
- This Best Western Plus hotel is conveniently located at Valley View Mall with easy access to I-81, I-581 and the Roanoke/Blacksburg Regional Airport. We offer a fitness center, guest laundry and a deluxe free breakfast. Call today to reserve your room. ... more less
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- Also Known As:
- Best Western Plus Inn At Valley View Hotel Roanoke
- Best Western Hotel Roanoke
- Best Western Roanoke
- Roanoke Best Western