A stopover night on way to Washington DC. Arrived fairly late. Property is nice and new and stylish-like Marriott's new decor. However:
Comforter/throw on bed smelled of body odor and appeared to have a, let's say, DNA stain on it!!
Requested linens for pull out couch for my kids. Even said I would go down to desk and get them if that would be faster. Insisted that they would bring. After about 30 minutes with no linens, went down to desk anyway to find front desk clerk and maintenance man standing there talking.
My reservation was a package that included a free $10 gas card. Since I didn't receive it when I checked in, actually I forgot to ask, I asked for it as I was leaving. Clerk pulled up my account and said I didn't get a card on my reservation. I said that how did I know about the card if not on my reservation and was she going to quibble over $10 with a Gold Elite level customer. And she did
So ok, just got some employee issues
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- Also Known As:
- Residence Inn Roanoke Airport Hotel Roanoke
- Roanoke Residence Inn