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“Extremely Clean and very courteous staff” 5 of 5 stars
Review of Hampton Inn & Suites Roanoke Airport

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Hampton Inn & Suites Roanoke Airport
Ranked #1 of 39 Hotels in Roanoke
Certificate of Excellence
Staunton, United States
1 review
“Extremely Clean and very courteous staff”
5 of 5 stars Reviewed July 23, 2014

This hotel accomodated our softball team during the Commonwealth Games in Roanoke. This hotel was extremely clean and the staff was very courteous. The continental breakfast was very good as well. Lots of variety and well stocked. I would definitely stay here again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Stephanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie S, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this review, September 9, 2014
Thank for you your kind words.

I'm so glad to hear that you enjoyed your stay.

I hope you will come back and see us for the Commonwealth Games next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
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English first
1 review
5 of 5 stars Reviewed July 21, 2014

Brand new, clean and gorgeous. Close to several restaurants. They have a van that will drive you to local restaurants if you do not want to walk. The nicest Hampton Inn I've ever stayed at. A few exits south of the Natural Bridge. So if your planning a trip it is a good overnight stop.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank P2198BAlindah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie S, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this review, September 1, 2014
I'm glad to hear that you enjoyed the use of our shuttle.

I hope that you will come back and see us the next time you are in Roanoke.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta, ga
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 17, 2014

I have stayed in better Hampton Inns. This hotel is very near the airport which makes it desirable if you have an early morning flight. Hotel room was clean as was the bathroom. Amenities in bathroom were basic. Could easily hear noise from floor above our room. We were on the 3rd floor. Lobby was nice and clean. A variety of fruit in bowls was provided in the lobby. This hotel is near a large shopping center with a variety of large stores. Makes for a good place to go to the mall and do some walking inside for some exercise after dinner. There are some other brand name hotels very near this hotel so this place has some competition in this area. Front desk staff were nice enough and were trying to get everyone checked in quickly.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Service
Helpful?
1 Thank aug30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie S, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this review, September 9, 2014
We appreciate your feedback.

Thank you for noting our cleanliness and great location.

I apologize that you had an issue with noisiness.


I hope you will give us another opportunity to impress you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springdale, United States
2 reviews
5 of 5 stars Reviewed July 16, 2014

It was the location of the hotel that really was good. A new hotel, so everything was in tip top shape. It provided accommodations that fit what we were looking for. The access to the main roads and airport were a factor in choosing this hotel. Also being a Hilton Honors member it was good to be able to add to our points. We were looking for a place that was located in Roanoke that allowed us to see the sights we came to see without having to drive out of the way.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Gordon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie S, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this review, September 1, 2014
Thank you for noting our excellent location.

Thank you for your loyalty as a Hilton Honors member.

I hope you will come back and see us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Ridge, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed July 15, 2014

Roanoke is a beautiful place. Hotel Roanoke is palatial, and looks like an Austrian chateau on the Obersaltzburg. Problem: it also costs like you are vacationing in Europe. Hampton Inn has a consistent level of quality that shows through, but without the same prohibitive costs. The staff was friendly and cooperative, and the new facility served the purpose well to house our group in a block or rooms. It's also a value, because it's a short walk to Roanoke's shopping area. Worth it!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dustin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie S, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this review, September 1, 2014
Thank you for your recognition of the value that our Hampton Inn and Suites.

We appreciate the review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 12, 2014

Booked a suite and was told they didn't have that room at check in. A simple "I am sorry" was supposed to then make it alright....nope it doesn't. Bad way for a new hotel to get started. Even being a new, clean hotel does not make up for poor front desk help.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank tadonda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie S, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this review, September 9, 2014
You are completely correct.

I wanted to reach out to you and apologize personally.

Please let me know the next time you are in Roanoke and I will upgrade your stay at no additional fee.

You can reach me at Natalie.Schneider@hilton.com.

Thank you for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boone, Iowa
Level Contributor
90 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 11, 2014

No problems except a fax machine that was not working. If you are going to the airport early, you will have to take a cab. The shuttle only runs during the day and doesn't start until after the first morning flights are gone. The location is easy walking distance to a large mall and plenty of restaurants.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank IowaBilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie S, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this review, July 15, 2014
Thank you for your feedback.

I wanted to let you know that we did get the fax machine working!

I appreicate you staying with us and I hope you will come back and see us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Roanoke Airport

Property: Hampton Inn & Suites Roanoke Airport
Address: 5033 Valley View Blvd NW, Roanoke, VA 24012-2037
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 39 Hotels in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Roanoke Airport 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
The new Hampton Inn & Suites is located only 2 miles from Roanoke Airport. Spacious guest rooms and suites offer complimentary WiFi, microwave and refrigerator. Relax in the heated, heated indoor saline pool. Free hot breakfast is served daily. ... more   less 
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