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“New and still with some hiccups”

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Hampton Inn & Suites Roanoke Airport
Ranked #1 of 40 Hotels in Roanoke
Certificate of Excellence
SoCal, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“New and still with some hiccups”
Reviewed April 28, 2014

New hotel in good location next to restaurants, airport, and shopping. Staff seemed overwhelmed upon arrival and promised to help with getting our room changed to one with a tub (instead of shower), but after 45 min and two people promising to get to us, we had to speak to the general manager (who took care of it right away). Nice gym. Next day's staff was much nicer and more helpful.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Thank Vivian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie S, General Manager at Hampton Inn & Suites Roanoke Airport, responded to this review, April 29, 2014
Thank you for your feedback. I apologies for the inconvenience of having to wait for a room change; I have trained the front desk staff to better handle this situation in the future. Thank you for staying with us and for your patience during our first few days.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Roanoke Airport

Property: Hampton Inn & Suites Roanoke Airport
Address: 5033 Valley View Blvd North, NW, Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 40 Hotels in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Roanoke Airport 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
The new Hampton Inn & Suites is located only 2 miles from Roanoke Airport. Spacious guest rooms and suites offer complimentary WiFi, microwave and refrigerator. Relax in the heated, heated indoor saline pool. Free hot breakfast is served daily. ... more   less 
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