I have just returned from a 3-day convention at the Roanoke Hotel and cannot recommend the hotel under any circumstances. We were 550 women strong, and the Hotel required that all room reservations be paid for in advance - in my case 6 months in advance. When the reservation for three rooms was made (and paid for) we specifically requested that the three rooms be on the same floor. The reservation clerk assured us there would be no problem." A call one month in advance of our stay to confirm that we would be on the same floor recieved the same assurance. Upon arrival we found that we were assigned rooms on three different floors and nothing we said or did would change their minds. Later we found that we were not the only ones who had been separated from friends and family - one group with 9 rooms reserved found they were spread out on five different floors.
Further, the representative who welcomed us to the hotel stated that the checkout time of 11:00 on Sunday morning would be extended for 1 hour for anyone who requested it. Unfortunately, they negelected to tell their registration people, and anyone making such a request was sharply denied and told they would be charged for another day if they had not vacated the room by 11:00. This really imposed a hardship for some of our members since the conference did not close until 11:30.
Needless to say, the women at this convention were not "happy campers." As for myself, I will not return to the Roanoke hotel under any circumstances!
- Official Description (provided by the hotel):
- Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more less
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- Also Known As:
- The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
- Hotel Roanoke Doubletree