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The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Ranked #2 of 40 Hotels in Roanoke
Certificate of Excellence
roanoke, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Hotel”
5 of 5 bubbles Reviewed March 11, 2014

The hotel is located downtown near shops and restaurants. The staff was pleasant and always willing to help. I highly recommend the Roanoke Hotel for business trips or pleasure. Its old time charm was a welcome surprise. I always enjoying seeing older buildings renovated to such beautiful quality.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Donna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, March 17, 2014
Dear Donna N, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and hope if your travels bring you back to the area, you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (362)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 6, 2014

Hotel Roanoke is one of the best hotels I have stayed in, customer service is awesome from valet to front desk, lounge, room service, housekeeping, and shuttle. Everyone is treated with utmost respect. 5 Star in my eyes!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank monicaw40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, March 10, 2014
Dear monicaw40, thank you for your review and for choosing the hotel for your accommodations. We appreciate the recommendation and I will be sharing your review with our staff as it exemplifies the exact experience we want all of our guests to have. Thank you again and we look forward to serving you again in the future,

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 6, 2014

Hotel Roanoke is affordable Luxury. Excellent Service, lovely rooms, and a treat just to walk around inside this historic hotel. A great place for a weekend getaway with on-site services and walking distance to restaurants and shops.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, March 10, 2014
Dear Elizabeth D, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and look forward to serving you again.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, United States
1 review
3 of 5 bubbles Reviewed March 6, 2014

Front desk staff were friendly and the warm cookies were a nice surprise treat. The room was very small but very clean. I couldnt believe there was no mini fridge. Being that there is a 5 star restaurant on the lower level Id expect a mini fridge to be available in every room for leftovers or to keep a bottle of wine, which is exactly what I needed it for. It took over an hour and a second phone request to get a second bath robe sent to our room. The halls were cluttered with housekeeping carts, dirty laundry, and dirty dishes after 4pm. I guess I just expected a 5 star hotel room for a 5 star price tag.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, March 10, 2014
Dear Jessica G, thank you for your review and for choosing the hotel for your accommodations. I will share your review with our team and ensure that corrective measures are put into place. It is unacceptable by our standards and I apologize for the inconvenience experienced. I do hope if your travels return you to the Valley that you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 5, 2014

First time staying at this hotel and I wasn't disappointed. Excellent service and close to many restaurants. I would recommend this hotel to anyone. The only thing I didn't like was the self parking but if you don't mind paying $13.00 for valet parking, you're set.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank georger365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, March 10, 2014
Dear georger365, thank you for your review and for choosing the hotel for your accommodations. I am glad you experienced the hotel and hope that if your travels bring you back to the area that we will again be back to serve you.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisonburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 4, 2014

The room was very clean and very quiet. I wished we could have stayed longer than one night! The buffet breakfast was good; however, they should consider adding pancakes to the food choices. Especially happy that the shuttle took us round trip to the Civic Center - very nice perk.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, March 10, 2014
Dear Jim A, thank you for your review and for choosing the hotel for your accommodations. I will share your review with our food and beverage team to see if we can get other options circulating through. I hope if your travels bring you back to the area, you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waikoloa, Hawaii
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 4, 2014

As in past stays, the Hotel Roanoke surpasses itself in the staff being very friendly, polite, helpful and always making you feel at home. Although this hotel is a Double Tree it certainly could rank as a full Hilton property !! Keep up the amazing customer service !

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, March 10, 2014
Dear Mark G, thank you for your review and for choosing the hotel for your accommodations. We appreciate your return patronage and look forward to serving you again in the future.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, Curio Collection by Hilton

Property: The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Address: 110 Shenandoah Ave NE, Roanoke, VA 24016-2025 (Formerly Doubletree by Hilton Hotel)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Roanoke
#1 Romantic Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, Curio Collection by Hilton 4*
Number of rooms: 330
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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