We were recently at a convention here and had the best overall service in years at a hotel - of any level.
Many hotels stress the customer service angle - and don't live up to it.
This is not the case at the Hotel Roanoke.
The dining staff [room-service, Amos to be precise] was outstanding.
I had called down for breakfast, it was delivered hot, excellently prepared, and on-time.
Elizabeth graciously helped with the provision of a microwave.
I received a spectacular room upgrade from Susan at the front desk.
The valet staff were quick, pleasant, and efficient.
Really can't say enough good about the hotel, the customer service was the highlight of the trip.
- Official Description (provided by the hotel):
- Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more less
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- Also Known As:
- The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
- Hotel Roanoke Doubletree