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“Different Experience to Most Unfortunately”

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The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Ranked #3 of 40 Hotels in Roanoke
Certificate of Excellence
London
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Different Experience to Most Unfortunately”
Reviewed September 19, 2013

Not a grand old lady I am afraid

My heart started to sink when the guest in front of me was told that his pre-paid booking for a double bed could not be honoured because the hotel had two large weddings and he would have to accept a room with two single beds.

My turn resutled in a small room on the fifth floor - in effect in the attic. This was the result of much time spent by the Receptionist trying to find a room for the whole of our stay - again we had prepaid os I do not understand why it was a struggle to find the room we had paid for and was presumably "set aside" within the system.. The window in the room was a small dormer style with a table in front of it. Result - a dark room and a real struggle to reach across the table to close the curtain.

The Executive Lounge was to date the worst at any Hilton we have stayed in. I am pretty sure it was simplly a converted bedroom. Just about enough room for three circular tables and 9 chairs plus a sofa. Small quantiity of poor quality breakfast items and one morning no coffee because the machine had broken.

The melee outside the restaurant on Sunday morning for breakfast was sad to see "the girl has said there is a table for 4 if we go now - but we have to get in there straight away or she will give it to another group"

Outside pool and fitness area was fine and most public rooms seemed OK

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank ianmLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 24, 2013
Dear ianmLondon, thank you for your review and for choosing us for your accommodations. I apologize for the inconveniences experienced during your stay as we strive daily to present the best in product, service and experience. I will be sharing your review with our staff and do hope to have another opportunity to serve you if your travels bring you back to Roanoke.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed September 19, 2013

A very impressive hotel. A property from days gone by. You need to make sure you can enjoy all that is offered by giving yourself ample time on the premises. I used it as a short overnight bedroom, but wish I could have enjoyed more of what this beautiful property offered. I will plan my next trip to Roanoke so it can be more leisurely and I will stay here again. This grandeur is what I expect from DoubleTree.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 24, 2013
Thank you for your review and for choosing us for your accommodations. We appreciate the kind comments and I do hope you will be able to return soon to experience more of the property and the area. We look forward to your return!

Sincerely,
Gary Walton
General Manager
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Arlington, VA, United States
1 review
Reviewed September 17, 2013

I love the beds in DoubleTree hotels. They are always comfortable. The room was spacious, well appointed and comfortable. I gave the 'Cleanliness:Very good' rating because there were 2 -3 small pieces of paper/cellophane on the floor. Otherwise the room and bathroom were perfect.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 24, 2013
Dear Joi K, thank you for your review and for choosing us for your accommodations. I hope if you find yourself back in the Star City that you will again choose us for your accommodations. We look forward to serving you!

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 16, 2013 via mobile

The rooms are spacious and nice. Valet Parking 12 per day. If you park yourself you must walk up a hill. Was told valet parking 12 to park gave to guy 20. When came in realized they actually charge the twelve to the room. Nice 20 dollar tip for valet parking. Check out is 11:00. Late check out is not available even for HH member. Room service good.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hedmonds3576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 24, 2013
Dear Hedmonds3576, thank you for your review and for choosing us for your accommodations. I will share your review with our staff to ensure that we are communicating specifically and effectively to our guests. I do hope if you find yourself back in the Roanoke Valley that you will again choose us for your stay.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed September 16, 2013

This is a beautiful and historic hotel. Make a point to stay here if you never have just for the experience. We were greeted by the hotel staff and they remembered that it was my daughters birthday and made a point to make her feel extra special. Even the next morning they brought her a special treat at breakfast to wish her a happy day!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kristina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 24, 2013
Dear Kristina E, thank you for your review and for choosing us for your accommodations. We are always honored and enjoy being the back drop of special memories such as birthdays! It's wonderful to read you had a great time and I hope you have the opportunity to come back and visit us again! We would be honored to have you.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moorestown, New Jersey
1 review
Reviewed September 16, 2013

The Hotel Roanoke and Conference Center is an absolutely beautiful facility with an incredible staff. Our every need was met with a friendly, accommodating staff. The food was delicious and the drinks were too! We attended a wedding and spent three nights. Our whole family had rooms on the same floor, so were able to have that "family feel" even away from home. The wedding ceremony and reception were on sight and it couldn't have been more perfect. The room was stunning.

I would absolutely recommend this hotel for any function. The lovely town of Roanoke is a quick stroll through a covered bridge. Great stay! Kathy N.

  • Stayed August 2013, traveled with family
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Helpful?
Thank Kathleen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 24, 2013
Dear Kathleen N, thank you for your review and for choosing us for your accommodations. It's wonderful to read that you felt "at home" and were able to enjoy such a wonderful few days with your family. We are honored to have been the backdrop to such an incredible day and hope you have the opportunity to come back and visit again soon.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stephenson, Virginia
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 15, 2013

We had originally planned to stay in another Hilton facility at a more central location to our touring itinerary in this area of Virginia - but both couples decided that we would prefer a more highly rated hotel. The Hotel Roanoke did not disappoint. This is an older more "elegant" hotel - but the rooms are quite comfortable, very clean, and interestingly furnished. Although we did not purposefully upgrade - we were given a outside corner room which was a little more spacious and cheerfully brightened by the number of windows present. Rooms very clean, beds comfortable, and bath linens plentiful. Only tip would be there is a charge for either self-parking or valet parking. We are all seniors on this trip and the climb up to the hotel from the self-parking lot is quite intense if you are not in great shape or have any physical limitations. Therefore, I would strongly recommend off loading luggage at the front entrance (which we did) or paying the $5 extra dollars a night by valet parking. The price of the rooms were fair given the quality of the hotel. We would stay here again if we were in the area.

Room Tip: Corner rooms are large and sunny
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G0dm0ther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 16, 2013
Dear G0dm0ther, thank you for your review of the hotel and for choosing us for your accommodations. I am glad you enjoyed your stay and hope we can serve you again soon!

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, Curio Collection by Hilton

Property: The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Address: 110 Shenandoah Ave NE, Roanoke, VA 24016-2025 (Formerly Doubletree by Hilton Hotel)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Roanoke
#1 Romantic Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, Curio Collection by Hilton 4*
Number of rooms: 330
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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