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The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Ranked #2 of 40 Hotels in Roanoke
Certificate of Excellence
Charlotte, North Carolina, United States
2 reviews
“Nice trip”
4 of 5 bubbles Reviewed September 3, 2013

Our stay at the Hotel Roanoke was for a wedding anniversary. The service was excellent except the bellhop was new to the area and could not answer any of our questions. Room was tastefully done with thick robes also provided. Yet the only thing lacking was a hair dryer. We were on the executive floor and the lounge was very small with only four tables. Most had to take food back to their rooms. Hotel is situated so you can walk to downtown. All in all a very nice stay.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 9, 2013
Dear Bill S, thank you for your review and for choosing us for your accommodations. It is wonderful to be a part of your anniversary and I hope we can be a part of many more in the years to come! I am sharing your review with our staff in hopes that we can improve on the inconveniences you experienced. We want to provide the absolute best in product, service and experience and appreciate your feedback greatly.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,191 reviews from our community

Traveler rating
    1,380
    561
    154
    70
    26
See reviews for
449
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703
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (349)
Date | Rating
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English first
Richmond Hill, Canada
1 review
5 of 5 bubbles Reviewed September 3, 2013

Classic railway hotel, beautfully preserved with modern conveniences. The air conditioning in the public areas is too cold. The Regency restaurant is expensive and menu choices somewhat limited. The more casual pub is good. You can have dinner on the terrace outside the Regency if you like, we were not offered this option which I would have jumped at but I saw others who knew it existed eating there.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 9, 2013
Dear Jill W, thank you for your review and for choosing us for your accommodations. I am sharing your review with our staff to put corrective measures in place and to see if we can better improve the experience when visiting. Reviews are invaluable information to us and I appreciate the feedback. I hope if you're visiting the area again, you will choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, United States
1 review
5 of 5 bubbles Reviewed September 3, 2013

After 5 years of travelling to Roanoke and Salem, VA. to visit our sons at Roanoke College we finally stayed at the Historic Hotel Roanoke. We enjoyed our stay, the hotel is beautiful, staff is attentive and location is great

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 9, 2013
Dear Gregory M, thank you for your review of the hotel and for choosing us for your accommodations. We are honored to serve you and are thrilled you had the opportunity to experience our historic property. We hope to be your home away from home each and every time you visit the Roanoke Valley! We look forward to your return and hope you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic City, New Jersey
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

Just returned from a 4 day trip to the Hotel Roanoke. It was wonderful. It is an old hotel that is gorgeous and well maintained. Everyone was very friendly and helpful. The rooms were clean, spacious and well appointed. My married children had a 2 bedroom suite with a large room in between. It was perfect for the grand kids and we used it as a meeting and party room. They did a marvelous job on the wedding, the pool was nice and they stocked bottled water and towels there for the guests.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kbbayshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 3, 2013
Dear kbbayshore, thank you for your review of the hotel and for choosing us for your accommodations. It was an honor to serve you for the four days as well as be a back drop to the wedding. It is always wonderful to have family share their special moments with us and I hope that if the opportunity to come back for a leisure trip arises that you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

If you have ever wondered what those classic hotels of the South in days gone-by were like, look no further. Such hotels were often referred to in the popular music of the 30’s and 40’s. The Hotel Roanoke has it all. Wonderfully situated in the newer Southern city of Roanoke, a pedestrian bridge takes you to the “market area”, which is full of very good eating options and a number of historic sites and museums. The city is extremely clean with many classic Southern buildings from the late 19th and early 20th Century. Roanoke was nothing more than a crossroads during the Civil War. It did not blossom until the late 19th century, when it became a center for rail production and the Norfolk and Southern railway. The Hotel Roanoke is a railway hotel of the 1st order.

Physically, the hotel is a beautiful structure with expansive and impressive surrounding grounds. It sits atop a hill overlooking the city and the rail yard. The lobby is large and inviting. There are several large meeting and ballrooms, as well as a beautiful courtyard area that boasts a welcoming fire pit, which I imagine provides a cozy atmosphere on cool mountain evenings. The rooms are well appointed and comfortable. We were fortunate to be upgraded to an “Honors” room, which is an oversized king with plenty of room for a rollaway, if necessary. The only negative we can say is that the shower area had a bit of mildew near the ceiling.

The staff is excellent. From desk staff to restaurant/pub staff to housekeeping, all could not have been more pleasant or helpful. I stayed at this hotel about 15 years ago when I took the bar exam. The service was awful. Inefficient and they didn’t seem to care whether you were at the hotel or not. Well, things have changed entirely. I assume that is due to the Hilton management and training. While this hotel is not quite the Jefferson in Richmond (our favorite southern hotel – by far), we are giving the Hotel Roanoke five stars. Such a pleasure to find in South Central Virginia.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JTMWashington_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 3, 2013
Dear JTMWashington_DC, thank you for your review and for choosing us for your accommodations. We appreciate the comprehensive review and will work harder to become your favorite hotel in the south! I will be sharing your review with our staff and we will take a look at the showers to ensure this inconvenience is corrected. We look forward to serving you again!

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trento, Italy
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 30, 2013

The Hotel is exellent in all respects (service, cleanness, kindness), but definitely too cold everywhere. I had 67F in my room and I had to heat it up to 72F. A doubled waste of resources. There is no point in having people wearing a pullover inside the hotel, with 90F outside.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roberto N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 3, 2013
Dear Roberto N, thank you for your review of the hotel and for choosing us for your accommodations. I will share your review with our engineering team to see what the issues may be that are causing this discrepancy. I hope if you find yourself back in the Roanoke Valley, you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pleasamt garden, nc
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 29, 2013

My sister and I went to Roanoke, Va. for a weekend get-away. We stayed at The Hotel Roanoke and had a wonderful time. All of the staff at the hotel was so wonderful, extremely friendly and courteous. Our room was comfortable and our only complaint was that there wasn’t an exhaust fan in the bathroom. The hotel is conveniently located to downtown with a nice covered walkway. We had the breakfast buffet one morning and after sampling some of the delicious items we didn’t need anything else to eat all day! From the scrumptious cookies we received when we arrived to the last good-bye as we left, it was a very special weekend. We will definitely visit The Hotel Roanoke again!

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cathy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this review, September 3, 2013
Dear cathy s, thank you for your review of the hotel and for choosing us for your accommodations. We are so honored to be the back drop of a sister's weekend and I am thrilled that you both received the experience we strive for on a daily basis. I hope you will keep us in mind for the next sister's outing as we look forward to serving you again!

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, Curio Collection by Hilton

Property: The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Address: 110 Shenandoah Ave NE, Roanoke, VA 24016-2025 (Formerly Doubletree by Hilton Hotel)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Roanoke
#1 Romantic Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, Curio Collection by Hilton 4*
Number of rooms: 331
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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