I was on a press trip here, so I did not choose the hotel, which seemed perfectly fine for what it is.
However, after my first night, I woke up with bug bites and at first I thought they were mosquitoes, but I started asking around, and no one else had been bitten. Adiitionally, I had not seen any mosquitoes during my stay. The next day I woke up with even more bites--red, swollen, itchy things all over the areas of my body that had been exposed during my sleep--arms, feet, hands.
I asked to be moved to another hotel, and my request was complied with.
When I asked to do my laundry at the hotel the following day free of charge, I was rebuked. The woman working at the front desk was extremely rude and belligerent, and when I asked to speak to the GM she told me he was sleeping. She took down my number and said he'd call me, but I haven't heard a thing from him.
These things happen, and I understand that. It's an unfortunate problem in hotel rooms and apartment buildings. I don't blame management or the hotel or the housekeepers, but I am completely floored at the way my situation was handled.
All I wanted was a new suitcase and clean laundered clothes paid for by the hotel, and so far, I have heard nothing.
- Official Description (provided by the hotel):
- Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like. ... more less
- Reservation Options:
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- Also Known As:
- Mainstay Suites Airport Hotel Roanoke
- Mainstay Roanoke
- Mainstay Suites Roanoke