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“Excellent and Friendly Service” 5 of 5 stars
Review of MainStay Suites Airport

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MainStay Suites Airport
Ranked #14 of 39 Hotels in Roanoke
Certificate of Excellence
Halifax, Pennsylvania
1 review
“Excellent and Friendly Service”
5 of 5 stars Reviewed August 4, 2013

We stayed here on our way to and from Hilton Head, SC. We had two teenagers with us so we opted for the two bedroom suite. Very spacious and clean. Everyone had their own television - big with teenagers! Everything we needed and/or requested was quickly met (e.g., sheets for pull out sofa, breakfast items). Curtis S. was at the desk both days and was always ready to greet her guests with a smile. She made the trip even more enjoyable with her friendly demeanor. Numerous restaurants are within walking distance or a very very short drive.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AW162013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks for your comments. I am pleased you enjoyed your visit and that Curtis made you feel at home. She is a wonderful lady and we are quite fortunate to have her as a member of our team.
Please visit us again if you return to the Roanoke Valley.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
    88
    36
    12
    5
    5
See reviews for
57
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Cullman, Alabama
1 review
2 of 5 stars Reviewed July 20, 2013

Based on favorable reviews we decided to stay here on June 13th, 2013 for one night.It was a big mistake. The stench in the corridor of the second floor was unbearable. The smell was slightly less so in the room. It smells like a mix of something rotten and urine. This may be the old carpets in the corridor, I am not sure. The chairs in the room are old and worn out and give the impression of not clean. The hotel staff was very helpful.
The cleanliness of the breakfast area needs work. The cooked oat meal was bad and the serving spoons never get cleaned.

Room Tip: Choose a corner room to minimize noise from adjacent rooms.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank wimashan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks so much for your comments. I am sorry it sounds as though we completely missed the mark on your visit. I am very sorry as you know from our other guest's comments, that is not the guest experience we pride ourselves in. I will investigate the odor in the hallways and address the breakfast bar cleanliness. We have just ordered 30 new leather recliners and ottomans from Lane Company Furniture to replace some rather worn chairs.
I hope you will come back and give us a second opportunity should you return to the area. We would love another visit to show you our true customer service.
Gary Purvis
VP of Operations
Dominion Lodging, inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alton, Virginia, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 11, 2013

Stayed only one night . This is one of the cleanest motels I have ever stayed in. Very spaceous with kitchen area seperate from bed and bath . It is close to highway,but leaving the ac fan running ,we did not hear traffic. No noise from hallways either. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FKPVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Front Royal, Virginia
Level Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Stayed here on a recent trip to Roanoke, after being moved here by the Quality Inn after a roof failure caused major flooding at their hotel. Wow, what an upgrade! The suites are huge, clean and comfortable and the staff was completely courteous and helpful. This was the first Mainstay Suite where I have stayed, but won't be my last. The next time I go to Roanoke, I'm staying at the Mainstay.

Stayed July 2013, traveled on business
Helpful?
Thank Ed R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Airy, North Carolina
Level Contributor
6 reviews
5 of 5 stars Reviewed July 1, 2013

The location was great. Easy access to the airport and the rest of Roanoke. After a bad experience with a dirty hotel, this place was just amazing. The staff was very friendly and helpful. Would definitely stay here again.

Room Tip: The rooms have a complete kitchen, with dishwasher and full size refrigerator... separate "livi...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, July 2, 2013
Kelly,
Thanks for visiting us at the MainStay Suites Airport. I'm pleased your stay was enjoyable and I appreciate the positive comments you wrote about us.
I hope you will visit us again when you return to the Roanoke Valley.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richford, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 11, 2013

MainStay Suites, Roanoke, Virginia is by far the best hotel chain where we have ever stayed, PERIOD. These rooms could have commanded at least $125 to $150 per night, with no qualms from us. On top of that, the front desk people were cheery, helpful, and just down right polite. We are now in the process of finding where all these Suites are, and will definitely seek them out whenever possible.

Art and Sue Robertson

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Art R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, May 13, 2013
Art,
Thanks so much for your kind words of our hotel. MainStay Suites does offer large rooms with full kitchens and plenty of room to relax at an affordable price. Our staff makes everyone feel right at home as we are one big happy family!
We hope you will visit us again soon. Don't worry, we won't increase your rate!!!
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 7, 2013

Suites had full kitchen and accessories. nice living area and separate bed and bath areas. Staff very helpful and friendly. Treated you like family. Excellent choices for both hot and cold breakfast. easy parking. Right off main road easy access but quiet at night.

Room Tip: Upper floor has best view
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Fred1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, May 8, 2013
Dear Fred1948,
Thanks for staying with us for for sharing your comments.
I am pleased you enjoyed your visit to the Roanoke Valley and your stay with us was comfortable. We have large rooms with full kitchens and lots of extra room to relax. We do have a great location just off the main road and located within the Valley View Mall shopping complex.
I hope you will visit us again soon should you return to our part of the world.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Airport

Property: MainStay Suites Airport
Address: 5080 Valley View Blvd NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#10 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
Number of rooms: 77
Official Description (provided by the hotel):
Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like. ... more   less 
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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