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“Pleasant Stay, Great Breakfast” 5 of 5 stars
Review of MainStay Suites Airport

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MainStay Suites Airport
Ranked #14 of 39 Hotels in Roanoke
Certificate of Excellence
Virginia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Pleasant Stay, Great Breakfast”
5 of 5 stars Reviewed November 26, 2012

We found this hotel through the Choice Hotels site. We'd never used this brand before and were very pleased. The suite is set up for a long term stay, complete with a full sized fridge, dishwasher, dishes, sofa and recliner in the living area. The king size bed was very comfortable. The location is great, near many restaurants and the Valley View Mall. Access to I-581 is easy. Location is close to the airport and an easy drive to the downtown area or back to I-81.
The breakfast was excellent. There was hot sausage and eggs along with the usual fare of a waffles, cereals, sweet buns, bowl of fresh fruit, yogurt, etc. Staff was friendly and helpful. We would choose this hotel again for a Roanoke stay.

Room Tip: Our room was near the elevator and laundry but we had no problems with noise.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank HokiePoq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, December 18, 2012
What a great description you provided of our rooms. I really don't have anything to add. Thank you so much for giving furture guests an idea of the accommodations we offer. Also, you know what they say...."location, location, location!" We have it all. Convenient to the airport, downtown, areas largest shopping mall, restaurants, and I-81.
We hope to see you again when your travels bring you back to the Roanoke Valley.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

147 reviews from our community

Traveler rating
    88
    37
    12
    5
    5
See reviews for
58
30
4
37
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 30, 2012

Stayed here one night while driving the Blue Ridge Parkway. A little ways into town, but not too bad of a drive. I will echo the previous comment about GPS not finding the exact location, but a little common sense is all you need. The only thing keeping this from being a 5 star review is that both the blanket on the bed and the spare in the closet were both covered in hair-either weren't washed properly, or housekeeping is doing some major shedding. The front desk was very friendly when I asked for an extra blanket, but provided a much smaller one that didn't cover the bed.

I would still recommend this hotel, but would advise anyone staying here to check the blankets and sheets carefullly before climbing into bed.

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jonqpublik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 11, 2012

Stayed in10 hotels whilst on holiday from UK. The front desk receptionist, Curtis, was one of the nicest staff members we met on our travels. Welcoming, friendly and helpful. Hotel was reasonably priced and clean. Booked for 1 night but following day, booked in for an additional night.

Stayed September 2012, traveled solo
Helpful?
Thank Ips8021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Ontario
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed October 4, 2012

Front desk was funny and extreemly helpful. Great check in and check out. Room was spotless, rate was good, breakfast and WIFI included. I had a suite which was wonderful. Everytning was great for my one night stay. Would recomend it for sure.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fred26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
1 review
4 of 5 stars Reviewed September 6, 2012

Curtis,the front desk staff member was very friendly and helpful. She was a joy to see at the front desk. Ralph,the shuttle bus driver was friendly,and a excellent host. These two people were very professional. They made a bad day good. Bonnie-front desk staff was a pill to swallow. I received a call from her,regarding my room. She informed me that I did not need a room for 5 people and was changing my room. She informed me that the room I had booked was not the syste rate and she needed the rooms. I informed her that the rate on line for these rooms was for the syste rate. I had no problem exchanging the rooms if needed;however Bonnie did not approach the situation in a professional manner. Hotel need to change the menu for breakfast and update the room decor. Hotel was clean.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank missa59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
2 reviews
4 of 5 stars Reviewed September 2, 2012

Ralph, shuttle bus driver was an excellent host; friendly, professional and fun. Curtis-front desk staff member was extremely hepful and pleasant, was a joy to have at the front desk. Bonnie-front desk staff person-initially was rude to my co-worker-rooms had been booked on line and she told my co-worker that we did not need them and they were not at the state rate. We booked the initial rooms on line at the state rate; however, did not have a problem with exchanging them if they were needed by a larger party; however Bonnie did not approach the situation in a professional manner. Hotel needs to be upgraded in terms of room decor; however, was clean.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jacqueline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 29, 2012

This extended stay hotel has potential, but needs to get with the times. No wi-fi. Really??? Decor is a somewhat tired burgundy, forest green, floral and plaid sprinkled with the inevitable child-in-straw-bonnet-in-flowery-field prints. Ask for room on opposite side from interstate -- the windows aren't all that soundproofed. I did appreciate the room layout, with functional kitchen, table big enough to work at or have a small meeting, separate living area and bedroom. They really need to update, though.

  • Stayed July 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank TN4th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Airport

Property: MainStay Suites Airport
Address: 5080 Valley View Blvd NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#10 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
Number of rooms: 77
Official Description (provided by the hotel):
Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like. ... more   less 
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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