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“Close to airport, restaurants and stores.” 3 of 5 bubbles
Review of MainStay Suites Airport

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MainStay Suites Airport
Ranked #14 of 40 Hotels in Roanoke
Certificate of Excellence
Billings, Montana
Level Contributor
219 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Close to airport, restaurants and stores.”
3 of 5 bubbles Reviewed November 9, 2011

Nice clean rooms. Friendly staff. Check in was painfully slow even as a rewards member. Had to repeat things several times. Very frustrating after a long day of flying. A bit noisy on the south side. Internet very spotty. Probably will try a different hotel next time.

  • Stayed November 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CaptainD1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    94
    43
    12
    5
    5
See reviews for
63
31
5
42
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Clifton Forge, Virginia
1 review
5 of 5 bubbles Reviewed November 4, 2011

My family and I have stayed here several times. The rooms are excellent - big, clean. Due to my condition I sleep in a recliner instead of a bed so the room is just my style. On one visit we were there for almost a week when my son-in-law had open heart surgery. The staff is wonderful and very helpful. In fact, Mrs. Curtis Saunders at check-in, goes out of her way to make sure we have everything we need. She is so nice and friendly that we look forward to seeing her when we need to stay in Roanoke. We would not stay in any other hotel in Roanoke

Room Tip: We smoke so we always stay on first floor
See more room tips
  • Stayed January 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed October 31, 2011

Great stay. Large room, comfortable sleeping, normal breakfast for this type. However, watch for a charge for the room safe ($1.50/night). I only noticed it on the email confirmation and insisted it be removed at check in. I hate these kinds of deceptive practices.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RickR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 20, 2011

One of the cleanest hotels I have ever stayed in. Rooms were much bigger than expected and it was more like a small apartment than a hotel room. Would definitely stay here again. Only complaint was the smell on the first floor due to being a smoking floor. Didn't stay on this floor but exercise room was on this floor, so that was when I picked up the odor. Breakfast was great too. Hot or cold options, and everything was fresh and sanitary - like individually wrapped bagels rather than a pile that you could pick through. Lots of places close by to eat also. Good location.

Room Tip: I was on the fourth floor (non-smoking) - no complaints!
See more room tips
  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annandale, Virginia
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed October 14, 2011

We stayed here for a funeral (2 days) and it was very nice. A little tricky with the GPS but, easy once you see it. Nice place located with in a mall type area. Plenty of shopping choices and eateries. Definitely would stay again clean and nice. Big rooms with kitchenettes and separate "living" room. 2 nice tv's a small putting green outside if interested. Nice breakfast bar as well.

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank whalehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 9, 2011

I have stayed there several times & my daughter I I love it. Jennifer & Curtis at the front desk could not be more helpful about anything you request. Upgraded this past weekend to a two bedroom, 2 bath suite. I do not like hotels but this is a favorite.

Room Tip: They only have 4 2 bedroom suites, 1 is smoking.. This room is wonderful.
See more room tips
  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bob r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North, South Carolina
1 review
5 of 5 bubbles Reviewed September 17, 2011

Curtis was very polite, knows her job, does it well and quick. We were impressed with the size of the room, clean and quite at night. I thought I would hear a plane flying over--never did. Curtis spoke to us as we left for dinner and upon our return. She enjoys her job and she does it well ! Give her a raise!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, September 26, 2011
Thank you for your comments concerning your recent stay at the Mainstay Suites Airport in Roanoke, VA.
I am pleased Curtis took such good care of your needs. She has been a member of our family for many years and we cherish her dedication to guest satisfaction.
I hope when you return to the Roanoke area, you will again allow us to serve you.
SIncerely,
Gary Purvis
VP of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Airport

Property: MainStay Suites Airport
Address: 5080 Valley View Blvd NW, Roanoke, VA 24012-2038
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#10 Family Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Airport 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like. ... more   less 
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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