I came to eat here today, which was the day of an expected major ice event in Roanoke. I pretty much had the place to myself...me and 2 other tables of 2. On top of that, it was nearly 2 PM, after prime lunch time. I was expecting old, cold, and not too good food...but I just wanted Chinese so I didn't care. Before today, I have been to the Valley View Red Palace, but not this one...at least not for at least 10 years.
What I got was GREAT, hot, fresh food!!! Even though there were only a few of us there, the staff were busy taking away the food that was starting to look a little old, and bringing out new fresh food. This included all of my favorites - cho cho chicken, spring rolls, lo mein, curry rice noodles, general tso chicken, all of it! I simply couldn't believe it. I've never had food that fresh on a buffet even when they are busy.
Side note - best hot and sour soup I've ever had...a little spicier than most and not as many veggies. Probably a low note for some, but just the way I like it.
Service was great. I was greeted as soon as I walked in the door, had a drink promptly, and every time I got up to get food they removed the old plate before I got back with my new food...then they came back to check on me to make sure I didn't need anything and that everything tasted good.