Upon arrival at Country Inn and Suites, the front desk attendant greeted me with a "Good evening Ma'am, are you checking in?" She greeted me by last name after receiving my i.d. and every statemen she made afterward began or ended with Ma'am. I was absolutely impressed and grateful to be greeted as a paying customer and not a family member or aquaintance with the awful sweetie, honey, and hon greeting common in the South. (See side note on this at the end of my review). CHECK IN is a breeze if you call in your reservation directly to the hotel. The staff will note your every request!
First Impression of the room; The room was well lit and of the perfect temperature for July, a.c. at 69 degrees! The room smelled freshly cleaned, it was very neat and orderly. The bathroom toilet and water pressure was great, name brand products and toiletries were in place ('Pantene" and "Vaseline" lotion,etc). The towels and facecloths were soft to the touch and stocked well (no 1 towel, 1 handcloth and 1 facecloth short stocked). The fridge, microwave, countertops, in room carpet and fixtures were all clean, no spills or stickiness. The pillows were soft, sheets were clean all was nearly perfect and as described in room description. The bed was extremely comfortable and we slept well. It was in fact the most comfortable bed of 12 hotels we have stayed in over the last 5 years of visiting Roanoke.
The next day, we checked the pool, vending machines, carpet in halls, elevators in hotel. All were working and very good condition! The complimentary breakfast was really good! My husband had the sausage gravy with a biscuit, a single sausage,a large waffle from the self serve waffle maker, mixed fruit and orange juice. He said it was all great food. He is a very picky eater but he complimented the sausage gravy twice! The gravy was kept in a large crock pot which kept it piping hot. I had a mini blue berry muffin which was delicious, a bananna, it was fresh, sausage, sausage gravy on a biscuit and yogurt. I checked out with a great cup of coffee; not too watery, not to strong. Everything was great and the buffet offered more than enough choices of other items including, 3 cereals, 4 juices, bagels, biscuits, toast, pastries, sausage patties,cheese omelettes, muffins,apples,banannas, mixed fruit.
We stayed in room 110; king size 1 bedroom suite. We loved the complete wall offered in the suite instead of a divider. It gave the distance and the buffer of the hall noise to assure a great night of rest. We have stayed in 12 hotels in Roanoke between Tanglewood and Valley View Blvd. We would highly recommend this hotel. It is worth the extra money. The staff was awesome and very professional!!
Traveler's Tip- The pull out sofa mattress has the built in coils. It did not feel very comfortable, so our son ended up staying at a cousin's home. If you must utilize it for kids, find the local Walmart and buy a foam mattress pad. The price of a good one is $39 or you can bring your own.
Side note; Whether in business attire or vacation outfit, I believe all businesses should ban their employees from the inappropriate lingo of honey, hon, and sweetie in the business setting. It is such a bad habit in the south that leaks over into all sorts of professions in that area. We stopped at Fairfield Inn and Suites 2 hotels before Country Inn and the lady at the front desk greeted me with a "Are you checking in Hon?" (short for honey). This is NOT a good first impression for a hotel. I was so very glad we were at the wrong Inn and Suites! Lucky for us, she directed us to the Country Inn and Suites!
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- Also Known As:
- Country Inn And Suites By Carlson, Roanoke
- Country Inn & Suites By Carlson, Roanoke Hotel Roanoke
- Country Inn Roanoke
- Roanoke Country Inn