I stayed in this hotel July 29th. We were traveling south on I 81 and needed a place to stay for the night. After seeing a billboard advertising an indoor pool we chose this property. My 3 girls wanted to swim and it was too chilly & rainy to stay somewhere with an outdoor pool. This hotel was off of I 581 near I 81.
We called home and my husband checked out TripAdvisor before we checked in and found that it was a newly remodeled hotel. The front desk staff was nice enough and assured me that all the rooms were completely remodeled and were nice. Upon entering the room we were sorely disappointed. It looks like someone picked and chose what to replace. The bedding and furniture were dated. The carpet seemed new, but the paint around the doorframes was chipped and peeling.
The bathroom counter area was a nice new granite counter-top with a modern mirror and light. But the coffee pot was very old. It looked like a Mister Coffee from 1981! The grout between the tile around the tub was full of mold/mildew. My kids said "yuck" when they came into the bathroom and looked into the tub. Luckily it was for only one night and they didn't need a bath. I would not bathe my kids in that tub. When I took my shower in the morning, I noticed that the plumbing behind the faucet was coming out of the wall. When I turned on he shower more water fell out of the shower head connection than sprayed out of the nozzle. I took pictures for you to see.
After consulting the in room book, we found out that the pool opens at 10:00 and breakfast is served daily from 6:30 - 10:30. We arrived in the lobby at 10:10 for a quick breakfast before swimming. When we got to the restaurant the hostess informed us that the book is wrong and that breakfast ended at 9:30. Luckily she was nice enough to give my kids cereal before closing down the buffet line. Another family showed up after we did and read the same thing in the room. There are no restaurants within walking distance to this hotel.
The pool area was nice enough, but it was not a true indoor pool. It was a swim-through indoor/outdoor pool and the water was too cold to enjoy. From the attached pictures you can see that everyone was swimming in the hot tub instead of the pool even though it was July.
I spoke with the front desk about the problems with the room and the breakfast notice in the room. He seemed surprised about the maintenance problems with our room, but I can't believe that he thinks this hotel is wonderful. It has very dated fake flower arrangements everywhere. The elevators are old and squeaky. Our room rate was $119 and did not include breakfast or any other benefits. The front desk staff quickly took $20 off of our bill we I told him we were not satisfied with our stay. Still the room was over priced for the amenities this hotel offered. I would not stay here again.
- Official Description (provided by the hotel):
- The Holiday Inn Hotel Roanoke is nestled in the Blue Ridge Mountains and is centrally located to downtown Roanoke, 2 miles off I-81 and 1 mile from the Roanoke Regional Airport with complimentary airport shuttle. The hotel has 153 oversized guest rooms. All rooms have complimentary wireless and hardwired internet access. All public areas offer complimentary wireless internet access. Our event space and outstanding service makes Holiday Inn Roanoke the optimal meeting place in Roanoke. Our Catering Director coordinates every detail of your event, making us the favorite for weddings, conferences, banquets, military and family reunions and corporate meetings. Maintain your exercise regimen in our fitness center, swim year round in our indoor heated pool or relax in our hot tub. Catch up on work in our complimentary business center at this Roanoke Hotel. We are the only hotel in Roanoke that offers a private outdoor recreational area featuring two volleyball courts, outdoor heated pool, horseshoe pit and picnic area. Unwind in our full service restaurant Passports, for a sumptuous Dinner, cocktail or start your day with a hearty breakfast. Relax, it's Holiday Inn! Area attractions nearby: Blue Ridge Parkway, Virginia Tech, Valley View Mall, Taubman Museum of Art, Martinsville Speedway, Roanoke and Salem Civic Centers. ... more less
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- Also Known As:
- Holiday Inn Roanoke Valley View Hotel Roanoke
- Roanoke Holiday Inn