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Holiday Inn Roanoke Valley View
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Reviews (258)
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All reviewsindoor outdoor poolroom was cleanbreakfast buffethot tubclose to the airportlounge areawould stay here againupon checkking roomfirst floorstayed one nightpillowsmallconferencebanquethighwayinns
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165 - 170 of 258 reviews
Reviewed April 22, 2013

We were supposed to stay at the Tanglewood Holiday Inn but they gave our room to someone else and then made us go to the Valley View one at 10 p.m. at night with two young kids in tow even though THEY were the ones that made the mistake. They gave us a NASTY smoking room which is not what we asked for. We didn't even get a nice room even though Holiday Inn messed up!!!! The pool was DISGUSTING! Above the water line/on the tile you could literally scratch your name in the filth...and people did! The restaurant customer service was stalkerish in nature as we had to literally ask the waitress to leave the table as she was standing there staring at us. We will not be staying there again!

  • Stayed: April 2013, traveled with family
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1  Thank thankyoupaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this reviewResponded April 23, 2013

Dear Thankyoupaige,
I appreciate your input on your most recent stay with us. I apologize for the Holiday Inn Tanglewood overbooking and thus relocating to our hotel. I have forwared your response to my Engineer regarding the pools. We are slated to have both pools renovated soon! I completely understand your concerns and not wanting to return; however, I would like the opportunity to show our true level of hospitality. When this occassion does arise, please contact me personally.
At your service,
Neil B. Ordway,
GM

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Reviewed April 20, 2013

I don't know if it is the website booking or what but i have always requested a inside room overlooking the pool or lobby the heating and air seem to stay more consistent. This time no mention at all about on my reservation this was not the first time this has happened. Also a very yappy dog that barked at anything that moved. The staff has always been great but i think it is time for a change. sorry

  • Stayed: April 2013, traveled as a couple
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Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this reviewResponded April 22, 2013

Dear Ron H,
Thank you for your most recent comments! We value all guest feedback. I have sent a private message to your email address that we have on file.
Best Regards,
Neil Ordway,
GM

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Reviewed April 17, 2013

My family and I stayed in this hotel for 1 night for the Carrie Underwood concert at the Roanoke Civic Center on March 23, 2013. We had actually stayed in this hotel around 10 years earlier (when it was still a Clarion). We absolutely loved the hotel so we decided to stay there again. It still is the same great place we remembered. The lobby/restaurant/pool area is incredible, just like we remembered it. It really has a great feel to it! The pool is half indoor and half outdoor (of course the outdoor section is closed off when it is winter) and there is a hot tube inside. It is really cool! The restaurant is behind the pool. There is no continental breakfast. The breakfast buffet was kind of pricy (don't remember the exact price), but they have a full breakfast menu that is not as pricy. The items off the breakfast menu had great portions and the buffet had a lot of variety! The restaurant does lunch and dinner too I do believe. The staff was very nice at the restaurant. The halls of the hotel are kind of outdated. It is not that they are dirty - the hotel was very clean. The walls just kind of looked outdated. The elevators were outdated as well, but worked fine. There are two entrances from the lobby/restaurant/pool section to the rooms section of the hotel. One entranceway has a very low ceiling (looked like it was just over 6 feet tall). That entranceway had 1 elevator. The other entranceway (near the pool) had 2 elevators with a much taller ceiling. Don't worry, both entranceways are indoors and are fine - it is just important to note that if you are a tall person, you might want to use the entranceway by the pool. That was the only weird thing about the hotel. The rooms were clean and our room had a flat-screen TV. Wifi was free in the hotel. I believe they change the codes daily, so all you have to do is call down to the front desk using the room phone and they will tell you the code. They typically were very quick about answering the phones. The were slow one time, but if that happens, just continue to stay on the line and they will pick up. The staff was very nice, knowledgeable and accommodating. The location of the hotel is great. The hotel is right off of Interstate-581 and not far from Interstate-81. It is very close to Valley View Mall, and it is a short, 5 minute drive to the Roanoke Civic Center exit. We stayed on a Saturday night and there were no parking problems. It seemed liked they had plenty of it. Overall, this hotel has stood the test of time, and if we have to stay in Roanoke again, we will definitely stay here! It is a great, quality hotel!! We all enjoyed it! If you have any specific questions about it, feel free to email me your questions at nolan5@vt.edu God Bless your travels!!

  • Stayed: March 2013, traveled with family
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Thank Nolan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this reviewResponded April 18, 2013

Dear NolanN!
Thank you for the GREAT feedback! This is what TripAdvisor is all about! You certainly have a knack for writing trip reviews. There may be a future in this for you! We look forward to you next stay when your travels should bring you back to the Roanoke Civic Center for another concert. Please be sure to email when you do!
At your service,
Neil B. Ordway
General Manager

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Reviewed April 8, 2013

Thanks to all the staff for going out of their way helping to make our convention a success! They dealt with a very large group with events beginning at 7am and continuing till (sometimes!) well after midnight.

  • Stayed: February 2013, traveled on business
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Thank 737gabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this reviewResponded April 18, 2013

Dear 737gabe!
From Conferences to Weddings to Outdoor Picnics, we can do it all! We appreciate your feedback and wish you all the best in 2014 & 2015. See you in 2016!
At your service,
Neil B. Ordway
General Manager

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Reviewed April 8, 2013

Really nice Holiday Inn in a great location just off I-81 and 220. Really nice staff and room was in very good shape. Pool area and restaurant very neat and clean. Plenty of parking as well. Would certainly stay here again next time in the Roanoka area.

  • Stayed: April 2013, traveled as a couple
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Thank ryash9500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this reviewResponded April 18, 2013

Dear Ryash9500!
We appreciate you! Thank you for your positive comments! I look forward to your next stay with us!
At your service,
Neil B. Ordway ,GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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