I booked a one night stay for a "non smoking" room.
Upon arrival I was informed that they were completely full and that I would have to take a "smoking room".
When my wife and I checked the room, it smelled so badly and was so filthy that we immediately informed the desk staff that the room was not acceptable and we would be seeking accommodations elsewhere.
We requested a credit and asked to speak with the manager.
We were informed that the manager was not available and the $190.35 charge would remain on our credit card.
My wife and I are almost 70 years old and both suffer from severe allergies.
I am thankful that we were able to find another hotel nearby, but will not soon forget the way we were mistreated.
I plan to contact their corporate headquarters to recover my money.More
- Free Wifi
- Free Parking