We were very unhappy with the service we received at this location. As we were getting ready to go to bed, we pulled down the covers and were shocked to see a wet spot about 4 inches square on the left side of the bed. I went to the front desk to complain, he offered to have the bed redone or move us to another room. We opted for a different room not knowing what else may not have be cleaned properly in the room. The next morning as we were checking out we asked if a discount for the inconvenience would be offered as this was totally unacceptable, the response was she would have to check with the manager. The final response from the manager was that they changed rooms for us and no other discount would be coming.
- Official Description (provided by the hotel):
- Daysinn has just finish renovation in 2017. all rooms are newly renovated, rooms with fridge, microwave , iron, ironing board , free hot breakfast, wi-fi free in lobby and in room, outdoor swimming pool with large area for picnic for family, close to i-81 and very convenient location, good choice of restaurant near by, close to blue ridge parkway ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Airport-Roanoke Hotel Roanoke
- Days Inn Roanoke
- Roanoke Days Inn