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“Great Couples Retreat” 4 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
Ranked #15 of 39 Hotels in Roanoke
Midlothian, Virginia
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
“Great Couples Retreat”
4 of 5 stars Reviewed July 8, 2014

My wife and I were looking to get out of town and after looking at options we decided to visit Roanoke Virginia. After researching all the on-line hotel search engines we decided on the Sheraton in Roanoke, arriving on a Friday and departing on Sunday.

Entering the hotel we were greeted with a smile and given all the pertinent information regarding amenities available (check in was both easy and efficient). The lobby was nicely decorated and the overall ambiance reflected the proximity to the mountains as well as the outdoors. A short walk past the outdoor and indoor pool and hot tub, Shula’s steak restaurant, a coffee kiosk and the breakfast restaurant we arrived at the elevator. Once on our floor we walked to our room.

The room was spacious as was the bathroom and included all the standard toiletry items. The towels were nice a think and the décor was contemporary. We had a king bed that was comfortable with nice linens and a very comfortable comforter. The furniture was tasteful and it was obvious the maid staff cared and took pride in their work.

Our balcony view overlooked a driveway however very large trees blocked the view of any other buildings (gave a sense of outdoor privacy). During the day my wife and I visited many surrounding attractions and after our exploring it was nice to return to a very comfortable space.

Room Tip: Rooms in the main building above the 4th floor facing the trees provide the most privacy from the ba...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
15 Thank K A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 11, 2014
Dear KA,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and your getaway weekend. We hope to see you again very soon.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Tazewell, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 8, 2014

We are in the process of moving to Ronaoke so we have been staying at the Sheraton waiting for our home to be completed. We have had good nights and bad nights, but the good outweigh the bad. Angelique Craig the front desk supervisor is amazing. She has helped with every issue we had. The worst night was when a Church Youth Conference was held at the location and everyone was out of control in the hallway. The hotel staff did try to quiet them down and I got a retalitory four am wake up call. But overall an outstanding room with a beautiful view and a great staff make this a great place to stay

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 11, 2014
Dear Jamie C,

Thank you for your nice review and welcome to Roanoke. We were pleased to hear Angelique took great care of you, she is a wonderful member of the team. Good luck in Roanoke, it is a great area.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2014 via mobile

We stayed here for 3 nights, we are from Australia and it was a lovely hotel with very comfortable beds and pillows and a great starbucks bar inside. They also have starbucks coffee to brew in the rooms. The shuttle driver "mike" was the loveliest person I've met since traveling and we were honored to meet him. He is an absolute asset to the sheraton and anyone that gets to meet him should be proud. The only downfall was we didn't get much sleep at all as there were dogs barking constantly. It is a pet friendly hotel however we were put right in the middle of all the dogs. This is a huge downer. We understand that the hotel can't stop them barking it's up to the owners. But we didn't get any rest. Please thank mike again!

Stayed July 2014
Helpful?
1 Thank Nataliesharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 11, 2014
Dear Nataliesharp,

Thank you for your feedback and the great comments about Mike, we are proud he is a part of our team. Sheraton is proud to be pet friendly but we do apologize for the noise. We hope you will give us another opportunity the next time you visit the Roanoke area.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed July 7, 2014 via mobile

Rooms are nice, bathrooms small as door opens an inch from toilet. Customer service a little lacking- requested coffee and never received that day, had to call again the next day. Whirlpool was also very dirty. Otherwise it was a great stay and we would stay again as we just loved Roanoke.

Stayed July 2014
Helpful?
Thank NettieWrldTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 11, 2014
Dear NettieWrldTrvlr,

Thank you for your recent comments as we continue to look at ways to improve our service. We sincerely hope you return the next time you are in town so we may better demonstrate our commitment to your comfort and satisfaction.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 6, 2014

My girlfriend and I stayed here for a night stopover on a road trip. I'm an SPG gold member. Given a major change in our plans, we were hoping to push up our stay one day (weekday to weekday) despite paying a non-refundable price. I had booked over the phone and the rate offered to me (cash) was not described to me as being non-refundable/non-changeable. Ultimately, Sheraton Roanoke wouldn't even listen to my situation and would not even try to work with me on it. I called national and they said they would email Roanoke the situation, guaranteeing me someone would call me within 24 hours. No one did. It's not that I wanted them to switch my reservation without charge, it's more about the lack of an attempt to hear me out. We ultimately decided to change our plans (slow down our road trip) in order to make it to Roanoke.

Front Desk: Upon arrival, check-in as always was a breeze.

Room: We got to the room, which was on a SPG floor. The room was gorgeous. It looked like the room was recently renovated and that maybe less than 10 guests had stayed in it. Unfortunately, the problem was in the details. The $4 bottled water was in the room but not the smaller complimentary bottle. We called down for one and waited for at least 45 minutes. No one came to send one up. We left for the gym. The refrigerator was not plugged in. The bathroom was far too small. There was about 2 millimeter clearance for the door to swing past the toilet. The air conditioning unit was particularly loud - it's like the Dyson Airblade hand dryers in loudness and abrupt on/off. We ultimately got used to it, but it's definitely louder than most rooms. We were also unfortunately placed right next to a stairwell which started to become noisy at about 7am. Lastly, the really nice TV was anchored to the wall about 6 feet to the left of the bed. It could not swivel or move. We found this to be simply a poor design decision. None of these things were huge issues, but it demonstrated that the hospitality details were not thought through. Beautiful, but non-functional.

Gym: This gym was spectacular. The space was large and the weight machines were as closed to a neighborhood gym in variety. Three large TVs face most of the machines. A water machine and towels were readily available. As I've seen with most, something to wipe down machines was not available (wipes were out). This was without question one of the best gyms I've seen.

Common Areas: The lobby was modern and inviting. The elevators are a little away from the lobby with a Starbucks and Restaurant in between. An indoor and outdoor pool are available.

Parking: Free parking lot with plenty of room.

Overall: This is a gorgeous hotel which makes it all the more unfortunate that the details were not well thought out or well executed. Add the fact that I didn't even receive a phone call when I was told I would, in addition to no one declaring that my rate was non-refundable, the service needs to improve before I even consider returning to this hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank rbrychckn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 11, 2014
Dear Rbrychckn,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have shared your comments with our team and are committed to earn back your trust.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 3, 2014

We stayed one night and found the room to be very nice and spacious but the bathroom was small. The door opened right onto the front of the toilet which with 2 adults and 1 child sharing the room made it challenging. Very nice lobby and pool areas as well have convenient business center.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jeanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 7, 2014
Dear Jeanne E,

Thank you for the nice comment and the review of our hotel. We are pleased you enjoyed your visit with us. We look forward to seeing you again soon.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 30, 2014

My husband and I stayed here for one night and was very pleased with the hotel. The rooms are spacious and clean. We enjoyed the pool while visiting with family members. The staff is very accommodating and friendly. The location is great as it was very close to downtown Roanoke, shops and restaurants.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 7, 2014
Dear Annette M,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Property: Sheraton Roanoke Hotel and Conference Center
Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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