I had booked a room through Booking.com for my brother and his wife as they were traveling.
When they arrived to the hotel they were told that there was no room reservation. I called and spoke to booking.com and they assured me that there was a reservation. I again called the hotel and spoke to Belinda who informed me that there was not a reservation however "she had a large amount of faxes coming over so she was very busy." Once again I called Booking.com to get this taken care of as I am several hours away from the hotel and my brother. I called the hotel and the rude front desk attendant informed that they had received the fax. This took 2 hours over the phone to clear up. My bank statement then arrives and I see that I was charged 1.00, 23.08, 109.00, and 123.17. I have been back a forth with the hotel manager who said that he would check and fix it and call me back which he hasn't. I have called booking.com and consistently get a different representative who has me start the process all over. I have after 6 weeks had the $1.00 and $23.08 removed from my account. I travel frequently and would not recommend using either of the listed facilities. Moral is Buyer beware cause if it is a good deal probably hidden costs and problems associated with it!
- Official Description (provided by the hotel):
- The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Odigeo, Starwood and Jetsetter so you can book your Sheraton Roanoke Hotel and Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Roanoke Hotel Roanoke