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“Nice for an Overnight” 4 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
Ranked #15 of 39 Hotels in Roanoke
Colonial Beach, Virginia
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Nice for an Overnight”
4 of 5 stars Reviewed May 15, 2013

I stayed last weekend, and I arrived fairly late on a Friday evening. The place was packed, and it was difficult to find a parking spot. When I got inside the check in process was not very smooth. One vary harried front desk person was answering phones (and obviously trying to solve problems), and the other was checking people in (and solving problems). There was a very large convention at the hotel at the time so it appeared that after their presentation ended they realized some of their accommodations were not to their liking. After waiting a while I was checked in quickly, and when I inquired about my Starwood Points the clerk was quick to gather my information. I could tell he was trying hard to make up for my long wait. Since it was 9:45 by the time I got up to my room I ordered room service. The food was great, and so was the service. The room was comfortable.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Stephvabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 29, 2013
Thank you for staying with us and taking the time to respond on TripAdvisor regarding your stay. We are sorry to read that you had difficult finding a parking spot and check in process was not as smooth, however we are also pleased to read that your overall stay was enjoyable and we hope to see you again.

Sincerely,

Thomas Wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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  • French first
  • German first
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English first
Virginia
Level Contributor
100 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed May 6, 2013

Stayed at this hotel over the weekend. There was a prom going on at the hotel, but because of great design you could barely noticed except for the packed parking lot.

The rooms are first class like any expected Sheraton Hotel.

Our only complaint is that our AC unit was ridiculously loud and led us to just turn off the AC and have an uncomfortably warm room. If we were staying in the room for a longer period of time, I am sure we would have had to have some kind of correction.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jjcoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 10, 2013
Dear jjcopeland,

Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference Center and taking the time to respond on TripAdvisor. It's nice to read good comments regarding your stay and apologize that the AC unit in your room was loud. Please know that we welcome feedback. Thank you.

Sincerely,

Thomas Wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 4, 2013 via mobile

I stayed in Roanoke for a night. The staff was very helpful and nice. We ordered breakfast which was delicious but the woman from room service was such a sweetheart. For dinner we went to Shula's and had a succulent meal and some drinks. The wait staff was over the top friendly and their knowledge of the menu was very good. I'd definitely stay again if in the area

Stayed April 2013, traveled on business
Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 10, 2013
Dear Kevin M,

First, we want to thank you for staying with us here at the Sheraton and taking the time to respond on TripAdvisor. Your feedback is very important to us and we thank you.

Hurry back!

Sincerely,

Thomas Wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover, Pennsylvania
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 29, 2013

My wife and I stayed at the Sheraton Roanoke last week for a trade show. The company that was having the trade show had a party that evening so it made sense to stay there, thus eliminating having to drive back and forth. This is especially valuable after having a few cocktails, what with the DWI crack downs today. So I paid a few more dollars than I would have liked but found it to be a good spend.

Overall this hotel is pretty nice, although it could benefit from a facelift in some areas especially the lobby. Décor is a bit dated and tired, although this is quibbling. The room was very nice, smelled great, and the wooden floor is a nice touch in the entry way. Bathroom is spacious. The pillows and mattress are extremely comfortable. We had a fridge in our room which is also nice in case you need to keep any leftovers from dinner or other things you've brought with you.

We ate dinner at Shula's 347, the restaurant in the hotel. My wife had a beef tenderloin salad and I had the French Onion Cheeseburger. Both were excellent. They also have a pretty extensive wine list. We tried a malbec from Australia which they offer by the glass, and it was very tasty. I also have to say that the prices are very reasonable for a restaurant like Shula's. Each of our meals was only around $12. Of course the steaks are much more expensive.

Staff was friendly and helpful. Overall no complaints about this hotel.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 10, 2013
Dear Rick W,

Thank you for staying with us here at the Sheraton and taking the time to respond on TripAdvisor regarding your stay. It's nice to read good comments about our hotel and to know that you had enjoyable stay.

Hurry back !

Sincerely,

Thomas Wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
56 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 27, 2013

Booked a club room, room very nice, supposed to have free wi-fi in room, unable to be connected to wi-fi at all in room during our stay. Food in club lounge very average. Not ideal if you wish to be central, a few miles out.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank YvonneManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 10, 2013
Dear YvonneManchester,

Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference and taking the time to respond onTripAdvisor. We do apologize that you were unable to connect to wi-fi and yes it is free. We would certianly welcome the opportunity of having you staying with us again.

Sincerely,

Thomas Wood
Front Office manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
221 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed April 26, 2013 via mobile

Stayed for a conference. Cold, corporate feel except for room service. Not near any restaurants except fast food and not close to any tourist sites. Not sure why a traveller would coose it except for closeness to I-581 and the airport. There are equally nice locations in the are that offer more for less

Stayed April 2013, traveled on business
Helpful?
Thank Kirbyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 10, 2013
Dear KirbyK,

We want to thank you for staying with us here at the Sheraton and also for your feedback. Although we are not a downtown hotel,we are a full service hotel offering the same services and are located five minutes from the valley view mall for shopping convenience.
Once again we thank you for staying with us.

With regards,

Thomas Wood
Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany Beach, Delaware
Level Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed April 22, 2013

This hotel is situated close to other cities/towns in South Western Virginia that may not have as much culture and choices as Roanoke provides.
The hotel was overbooked when I got there, however, I was not affected. The staff searched for a room other than one on the first floor. After one staff went to ensure the room was ready I was given the room on the sixth floor. Because I had to wait 5 minutes the registration coordinator gave me a free breakfast for the next morning. I did not mind waiting, and the gesture was appreciated.
The room was nice, although the bath area was very small. The door opens in and swings within an inch of the commode. It would be difficult for a larger person to feel comfortable in this area. Not sure all the rooms are like this, however, it was small.
Overall, a very nice, safe hotel.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TommyRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, April 28, 2013
Dear TommyRo,

Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference and taking the time to write a response on TripAdvisor. It's nice read positive comments and to know that you enjoyed your stay with us. Hurry back!

Sincerely,

Thomas wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Property: Sheraton Roanoke Hotel and Conference Center
Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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