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Sheraton Roanoke Hotel and Conference Center
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Reviews (819)
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592 - 597 of 819 reviews
Reviewed May 6, 2013

Stayed at this hotel over the weekend. There was a prom going on at the hotel, but because of great design you could barely noticed except for the packed parking lot.

The rooms are first class like any expected Sheraton Hotel.

Our only complaint is that our AC unit was ridiculously loud and led us to just turn off the AC and have an uncomfortably warm room. If we were staying in the room for a longer period of time, I am sure we would have had to have some kind of correction.

  • Stayed: May 2013, traveled on business
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Thank jjcoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this reviewResponded May 10, 2013

Dear jjcopeland,

Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference Center and taking the time to respond on TripAdvisor. It's nice to read good comments regarding your stay and apologize that the AC unit in your room was loud. Please know that we welcome feedback. Thank you.

Sincerely,

Thomas Wood
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

I stayed in Roanoke for a night. The staff was very helpful and nice. We ordered breakfast which was delicious but the woman from room service was such a sweetheart. For dinner we went to Shula's and had a succulent meal and some drinks. The wait staff was over the top friendly and their knowledge of the menu was very good. I'd definitely stay again if in the area

Stayed: April 2013, traveled on business
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this reviewResponded May 10, 2013

Dear Kevin M,

First, we want to thank you for staying with us here at the Sheraton and taking the time to respond on TripAdvisor. Your feedback is very important to us and we thank you.

Hurry back!

Sincerely,

Thomas Wood
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

My wife and I stayed at the Sheraton Roanoke last week for a trade show. The company that was having the trade show had a party that evening so it made sense to stay there, thus eliminating having to drive back and forth. This is especially valuable after having a few cocktails, what with the DWI crack downs today. So I paid a few more dollars than I would have liked but found it to be a good spend.

Overall this hotel is pretty nice, although it could benefit from a facelift in some areas especially the lobby. Décor is a bit dated and tired, although this is quibbling. The room was very nice, smelled great, and the wooden floor is a nice touch in the entry way. Bathroom is spacious. The pillows and mattress are extremely comfortable. We had a fridge in our room which is also nice in case you need to keep any leftovers from dinner or other things you've brought with you.

We ate dinner at Shula's 347, the restaurant in the hotel. My wife had a beef tenderloin salad and I had the French Onion Cheeseburger. Both were excellent. They also have a pretty extensive wine list. We tried a malbec from Australia which they offer by the glass, and it was very tasty. I also have to say that the prices are very reasonable for a restaurant like Shula's. Each of our meals was only around $12. Of course the steaks are much more expensive.

Staff was friendly and helpful. Overall no complaints about this hotel.

  • Stayed: April 2013, traveled on business
    • Value
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1  Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this reviewResponded May 10, 2013

Dear Rick W,

Thank you for staying with us here at the Sheraton and taking the time to respond on TripAdvisor regarding your stay. It's nice to read good comments about our hotel and to know that you had enjoyable stay.

Hurry back !

Sincerely,

Thomas Wood
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

Booked a club room, room very nice, supposed to have free wi-fi in room, unable to be connected to wi-fi at all in room during our stay. Food in club lounge very average. Not ideal if you wish to be central, a few miles out.

  • Stayed: April 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Thank YvonneManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this reviewResponded May 10, 2013

Dear YvonneManchester,

Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference and taking the time to respond onTripAdvisor. We do apologize that you were unable to connect to wi-fi and yes it is free. We would certianly welcome the opportunity of having you staying with us again.

Sincerely,

Thomas Wood
Front Office manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

Stayed for a conference. Cold, corporate feel except for room service. Not near any restaurants except fast food and not close to any tourist sites. Not sure why a traveller would coose it except for closeness to I-581 and the airport. There are equally nice locations in the are that offer more for less

Stayed: April 2013, traveled on business
Thank Kirbyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this reviewResponded May 10, 2013

Dear KirbyK,

We want to thank you for staying with us here at the Sheraton and also for your feedback. Although we are not a downtown hotel,we are a full service hotel offering the same services and are located five minutes from the valley view mall for shopping convenience.
Once again we thank you for staying with us.

With regards,

Thomas Wood
Front Office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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