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“Nice property with a great restaurant”

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Sheraton Roanoke Hotel and Conference Center
Ranked #20 of 40 Hotels in Roanoke
Hanover, Pennsylvania
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice property with a great restaurant”
Reviewed April 29, 2013

My wife and I stayed at the Sheraton Roanoke last week for a trade show. The company that was having the trade show had a party that evening so it made sense to stay there, thus eliminating having to drive back and forth. This is especially valuable after having a few cocktails, what with the DWI crack downs today. So I paid a few more dollars than I would have liked but found it to be a good spend.

Overall this hotel is pretty nice, although it could benefit from a facelift in some areas especially the lobby. Décor is a bit dated and tired, although this is quibbling. The room was very nice, smelled great, and the wooden floor is a nice touch in the entry way. Bathroom is spacious. The pillows and mattress are extremely comfortable. We had a fridge in our room which is also nice in case you need to keep any leftovers from dinner or other things you've brought with you.

We ate dinner at Shula's 347, the restaurant in the hotel. My wife had a beef tenderloin salad and I had the French Onion Cheeseburger. Both were excellent. They also have a pretty extensive wine list. We tried a malbec from Australia which they offer by the glass, and it was very tasty. I also have to say that the prices are very reasonable for a restaurant like Shula's. Each of our meals was only around $12. Of course the steaks are much more expensive.

Staff was friendly and helpful. Overall no complaints about this hotel.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
1 Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 10, 2013
Dear Rick W,

Thank you for staying with us here at the Sheraton and taking the time to respond on TripAdvisor regarding your stay. It's nice to read good comments about our hotel and to know that you had enjoyable stay.

Hurry back !

Sincerely,

Thomas Wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (146)
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Manchester
Level 5 Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 27, 2013

Booked a club room, room very nice, supposed to have free wi-fi in room, unable to be connected to wi-fi at all in room during our stay. Food in club lounge very average. Not ideal if you wish to be central, a few miles out.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YvonneManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 10, 2013
Dear YvonneManchester,

Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference and taking the time to respond onTripAdvisor. We do apologize that you were unable to connect to wi-fi and yes it is free. We would certianly welcome the opportunity of having you staying with us again.

Sincerely,

Thomas Wood
Front Office manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level 6 Contributor
334 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed April 26, 2013 via mobile

Stayed for a conference. Cold, corporate feel except for room service. Not near any restaurants except fast food and not close to any tourist sites. Not sure why a traveller would coose it except for closeness to I-581 and the airport. There are equally nice locations in the are that offer more for less

Stayed April 2013, traveled on business
Helpful?
Thank Kirbyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, May 10, 2013
Dear KirbyK,

We want to thank you for staying with us here at the Sheraton and also for your feedback. Although we are not a downtown hotel,we are a full service hotel offering the same services and are located five minutes from the valley view mall for shopping convenience.
Once again we thank you for staying with us.

With regards,

Thomas Wood
Front Office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany Beach, Delaware
Level 6 Contributor
107 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed April 22, 2013

This hotel is situated close to other cities/towns in South Western Virginia that may not have as much culture and choices as Roanoke provides.
The hotel was overbooked when I got there, however, I was not affected. The staff searched for a room other than one on the first floor. After one staff went to ensure the room was ready I was given the room on the sixth floor. Because I had to wait 5 minutes the registration coordinator gave me a free breakfast for the next morning. I did not mind waiting, and the gesture was appreciated.
The room was nice, although the bath area was very small. The door opens in and swings within an inch of the commode. It would be difficult for a larger person to feel comfortable in this area. Not sure all the rooms are like this, however, it was small.
Overall, a very nice, safe hotel.

  • Stayed April 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank TommyRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, April 28, 2013
Dear TommyRo,

Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference and taking the time to write a response on TripAdvisor. It's nice read positive comments and to know that you enjoyed your stay with us. Hurry back!

Sincerely,

Thomas wood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level 6 Contributor
506 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 560 helpful votes
Reviewed April 21, 2013

Having stayed at the Sheraton Roanoke several times I go with confidence of a positive experience. It is a quality hotel with a good reputation and outstanding service. However, for the first time I experienced a couple of glitches, not show stoppers, but unfortunate problems that could be addressed.

In the past the Club Room staff has been superb. Unfortunately, one host preferred remaining seated rather than helping guests. She seemed pleasant enough, but the bar was not self serve, and she seemed uninterested in engaging with folks. Perhaps she was new or shy.

The second problem involved plumbing in the bathroom. Although brought to the attention of the staff it was not resolved during my stay. On checkout the clerk seemed genuinely mortified and profusely apologized.

These were two glitches at a consistently solid hotel that I do not expect to see on my next visit.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, April 28, 2013
Dear Lynn1950

Thank you for staying with us here at the Sheraton and bring to our attention the two glitches you experience and we do apologize. We also thank you for your feedback, it's greatly appreciated.

Sincerely

Thomas Wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 17, 2013

We have managed to get Priceline hits on this hotel several times over the last few years (it is a stopping point on our way to TN) and have always enjoyed it. The hotel is very nice with plenty of parking, very close to I-81, nice restaurant, nice indoor/outdoor pool, quick elevators:), very accomodating staff, etc. etc.

They had redecorated since our previous trip, so now is even nicer with pillowtop beds, down-filled duvets, flat-screen tv, wifi in room and computer center in lobby. The ONLY complaint was that our room was very hot when we walked in at 11pm and did not respond when I turned down the thermostat. Unfortunately, I didn't realize it hadn't responded until 2am! The front desk said next time please let them know asap as this is an easy fix -- old HVAC units.

I highly recommend this hotel.

Room Tip: I have not had a bad room here. If distance is an issue, just ask for a room near the elevators.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jeanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, April 28, 2013
Dear Jeanne,

Thank you for staying with us here at the Sheraton and taking the time to respond on TripAdvisor regarding your stay. It's nice to read that good comments about our hotel. I do apologize about the HVAC issue.
Once again, Thank you,

Thomas Wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 5 Contributor
91 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 11, 2013

I have stayed at this SPG property many times over the last several years. It is in a great location. Close to shopping, restaurants and the airport. Only about 15 minutes from the downtown area.

I was upgraded to the Club Floor. The room was very nice. Several great features like the aeron desk chair, absolutely the best, I have one at my office. Also, great space utilization. The flat screen TV was mounted on the wall to allow for plenty of desk and cabinet top space. A great idea to give the traveler more space for their belongings and to spread out work.

One miss is that in the room tower where the Club Floor is there is only 1 ice machine on the 1st floor. This may not be that big of a deal, but misleading since each floor has signage pointing toward ice machines that do not exist. Definitely need to take some time and update the floor signage.

Also, it is disappointing that this Sheraton has not made the change has most have to open the Club Floor Lounge on the weekends. This is a miss and should be addressed. They do provide restaurant coupons to compensate.

This property has one of the largest fitness centers I have seen at any hotel. More than enough equipment to handle peak times and days.

I did not eat at any of the restaurants, but they do have a Shula's Grill in the lobby. Definitely, a quality establishment and no doubt one of the nicest restaurants in the area.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lv2CtheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, April 24, 2013
Dear Lv2ctheworld,

Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference Center and taking the time to respond on TripAdvisor. We want you to know that we welcome and thank you for your feedback and they are being addressed.

Sioncerely,

Thomas Wood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Property: Sheraton Roanoke Hotel and Conference Center
Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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